Our son was treated here successfully by physio. Paid in full by our insurer. One of the 5 appointments they lost track of the payment for, and for over 2 years they pursued and threatened us personally... more for payment.
Money that they had all along.
Every time I phoned them, proved they had the money (even giving the bank transfer ID number), they said “ok” and 6 months later they chase us again. We found out that they never once checked with our insurer in all that, despite having all the details and making 4 other claims with no issue. It came to a head when they referred us to debt collectors. We were afraid to open our front door!
Eventually they bothered to check their records, found that they had the money all along, and unapologetically they wrote us that “the money was found.”
Frankly I think it’s a scam, we were so stressed, and intimidated that we nearly just paid at one point.
Biggest hospital in the UK for children? A joke. First they book you with Harley street doctors at 250 pounds a pop that tell you basically the same as the NHS doctors and give you appointments the earliest... more for the day after. You would expect that with private health you get a same day appointment. Not here? Better take a plane and find a doctor somewhere else. All hospitals and doctors are connected; they all refer to each other and this is just a big big business. They reduce the supply to keep the availability to the minimum and prices at the maximum. Private health in the UK Makes sure that the NHS is a disaster and should you decide to go private the availability is super limited.
Very nice staff but their mission is to get you to commit to expensive treatment on the spot through a payement plan. I don't know if the treatment itself is as good as they say but regardless one shouldn't... more feel they have to make a decision on the spot for an exclusive offer that will only be valid there and then with a down payement. The person who took care of me was lovely and professional but I didn't feel comfortable when her manger came in to try and twist my arm further.