Providence Health & Services has a long history of serving Alaska, beginning when the Sisters of Providence first brought health care to Nome in 1902 during the Gold Rush. This pioneering spirit set... more the standard for modern health care in Alaska and formed the foundation for Providence's growth as the state's leading health care provider.
I placed a call to Providence Hospital. My call was answered by an operator who did not introduce himself, spoke in fragmented, incoherent sentences and ignored/misunderstood... more everything I've asked off him.
He then transfers me to a department completely unrelated to my question. The call was answered by Lou Ann in the Pediatric department. I asked her my question thinking that this operator has transferred me to her because she was able to help me. After hearing my request Lou Ann places me on hold for nine minutes. After being on hold for nine minutes she comes back and asks why I was calling again. Then she says "Sorry, can't help you. You've got the wrong department. Good bye." click...
Wonderful care for my father's last few days. They all really cared about our father and about the experience we were going through as he was leaving this world. They explained every step and helped us... more to understand what was happening and which important steps to make next. We were exhausted and heartbroken but all the nurses and doctors were there to comfort us and help us through. I was grateful that they called him by name and treated him with respect even though he was unconscious. Even the doctors and nurses had tears at one point or another. They did all they could do and we're so accommodating to us. When it came time to say goodbye they all came in together as the life support was turned off. They paid their respects and let us have our own time. These are people who care. Thank you
I recently had brain surgery here. I was in for 4 days and they took care of me and I always had someone to check on me if I pushed the call button. The only thing I'm not happy about it that I asked the... more billing people several times to give me a call because I was moving out of state so I could give them my new address. It's been months and they haven't called yet. I've tried to pay bills online but it says I'm not in their records. So that's lame.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 13.8% (2.2% below the national rate)
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