Providence is a 408-bed hospital in Washington, DC with an expert medical staff of more than 500 providers. Located near the Catholic University of America and Basilica of the National Shrine of the Immaculate... more Conception, our hospital is situated on a 36-acre campus within a vibrant suburban residential community.
Access to the hospital is easy and safe, and parking is plentiful and free of charge. Providence is also easily accessible through the Community Physicians Network, comprised of 17 ambulatory care sites in Washington, D.C. and Maryland.
Providence Hospital is proud to be part of the Ascension Health System, the nation’s largest Catholic nonprofit health system. Ascension has more than 1,400 facilities across the country and leads the field in world-class medical staff, cutting-edge technology and quality patient care.
It only gets a 1 star because I can’t rank it any lower. I am extremely dissatisfied with the services and most of the staff that I have been provided with. I gave birth to a son here and since then... more I’ve had nothing but problem. They didn’t take his insurance information and has since left me with the bills and no one in billing will pick up a phone, or practically anyone in the hospital for that matter. I spent a week in the hospital for my son after I was discharged, the only really good thing I got from that. But most of the staff were too busy to even provide me with adequate help. I realized there are a limited number of nurses but there were only 2 the whole week I was there that took the time to actually make me feel like I wasn’t an annoyance at best. Anytime I would use the call button I would have to wait at least an hour while my son’s bed was covered in urine, forcing me to let him sleep in my arms for the entire time. Also I realized that my son was due for a feeding a few nights before we were discharged so I went to the nursery to feed him, now my son is in the nursery where he and the other babies need constant observation, no one was there. Not a single nurse and I ended up having to rush in cause I heard my son chocking on his own spit up. I shudder to think what would have happened had I stayed in my room and waited for the nurses to bring him to me. Now that we are back home I am getting bill for him that should have been taken care of by my son’s insurance but is not. Even worse they misspelled my son’s name on his birth certificate. A minor mistake that would probably take no time at all to fix. But I’ve been calling since 9 am it is currently 2 pm and NOONE WILL ANSWER THE PHONE aside from the front desk who can only transfer me to people. The same people I have left several messages for. To make matters worse, this last call I had I was told that the woman in the birth certificate office has most likely already went home. I have been calling since the lines opened. This is utter ridiculousness. I am furious. These things are not hard to do if only they would give the proper attention to the patients. Never going back to the hospital. The doctors at the little clinics around them are fine. The hospital is awful.
Not at all impressed. I've been to Providence ER twice. I will never go again. I do not have much faith in this hospital or the staff. I've been to Springhill and what a difference! At Springhill they... more actually do tests and blood work. I understand it's an emergency room and typically if you are there it's because it's an emergency but if you have the extra time go somewhere else!!
No issue with hospital or nursing staff. Billing department is uncooperative and plain rude. Asked the lady I was speaking with to speak to someone else, she said no, ‘no, do you want this changed or... more not????’ Was her response. I told her I would speak with someone else to do so. She said have a nice day- great! You too. Guess you won’t get your money if you won’t let me speak to someone else to update the address?
I’ll add I haven’t lived at the address they are billing in over 15 years. On my last admission, they didn’t verify my address. They clearly didn’t look at my license that they made a copy of to verify the address in their system. They also had my OB records, which has the correct address on them. My bill is in collections on no fault other than the hospitals. Yet, that affects me.
Update- 6/23/18 I’ve emailed the patient relations manager Dianne Wattman with no response, either. Not sure how they expect me to fix this issue when they won’t answer? You’d think they’d be glad to help someone who is WANTING to pay their bill.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.4% (1.6% below the national rate)
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