The staff at the er treated me with respect and did everything right to lessen my pain and solve the underlying problem through testing and then referral to a specialist. The er doctor even took time the... more next day to follow up with a phone call to see how I was doing, and to make sure I would be able to see the specialist in a timely manner given my condition.
Professional & compassionate care - remarkably excellent. I was in Portland recently for a conference and ended up in the ER with what I thought might be appendicitis. Being sick while traveling stinks,... more but I felt *incredibly* well taken care of by this hospital. I was taken back into the ER within 15" of walking in, and nearly cried when the desk nurse said, "I'm sorry you feel so badly. We're glad you came in. We're going to take care of you." I mean, have you ever had that sort of compassionate, kind reception at an ER?!? Dr. Trueworthy (I kid you not, that that was his name!) back in the ER was similarly kind, but also astute and a very clear communicator. I'm not an MD but I am a scientist, and he was able to clearly and compellingly answer my detailed Qs about what he thought might be wrong, and why, and what they were going to do about it. I ended up being admitted to a room on the surgical floor, where they spent the following 3 days seeing if my issue (an inflamed colon that had obstructed - super painful and sucky - never had anything like it before) would resolve with IV fluids and walking, or would need surgery. The entire team there, from Drs. Yu, Zink and others, to nurses Ginny, Raquel and colleagues, to even the meal people (once i finally could take clear fluids again), were just *exceptionally* professional, courteous, and very clear at communicating. I've been fighting cancer for the last year so have spent a lot of time with medical staff, at a nationally respected facility, and yet the care I received at Providence Portland was even better than I receive at my home institution. One example: I was supposed to either be walking or sleeping, to try to resolve my blockage without surgery. Walking on the hospital floor gets boring. So they let me go outside and walk on the sidewalk to get some sun and fresh air, when I wasn't hooked up to anything. This made such a *huge* difference in my experience, to be able to get fresh air, sun, and be under the trees through some of the hours of walking. In addition, at night they gave me some gentle sleeping medication to help me sleep despite the pain *and* they were incredibly organized about minimizing disturbances through the night. (In stark contrast to the few other times I've had to overnight at the hospital). While I hope I don't get sick in Portland again, if I do, I know exactly where I'll come. These people were amazing.
They gave my dad the best treatment they could and sent him to specialists in his autoimmune disease. I believe this Hospital still holds values for their patients, and has one of the best Neurologists... more in the state.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.8% (1.2% below the national rate)
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