I had never been to a hospital before when I found myself being taken to Randolph Hospital for several lower abdominal pain/syncope/vomiting. The level of care I received was wonderful. The nursing staff... more did everything they could to take care of me and I would specifically like to commend Amber the PA for her compassion and knowledge of my issue. If I ever have to go back I hope it's Amber that will be my provider. She was wonderful. Randolph took care of my issue and made sure I was comfortable. I would go back there again.
The wait was long an no one was here and my nurse was amazing Miss Laura she went above and beyond her duties to make sure I was good. Dr Taylor she was very nice, but the doc that took over was and smart... more Alec and the charge nurse KAREN SHE WAS VERY DISRESPECTFUL AND HAD AN ATTITUDE. SAYING TO ME WHY DO YOU HAVE AN BRAIN INJURY AND A BUNCH OF OTHER QUESTION.
The other thing is the waiting room is tiny and people were sitting on floors and the stairs when I left.
If I could give it zero stars I would. The triage nurse had a nasty attitude the minute I came in. She asked me how to describe the pain then listed all the different types (sharp, dull..etc) I couldn’t... more find the right description so I asked her to repeat them. She huffed as if I were wasting her time and came off annoyed. That was just the first red flag. I initially went into this ER with intense pain in my pelvic area. I couldn’t hold still or get a comfortable position no matter what I tried, therefore it was difficult for them to get the IV in my arm, understandably, however, as professionals I expected them to know how to handle a situation such as this but instead I ended up leaving with bruises and needle holes all over my left hand and both arms. A couple of times my IV came out due to me having to move so often from the pain and my boyfriend had to keep inserting it back into my arm because there were no staff around keeping an eye on it. My bf and I tried explaining to them that I had a colonoscopy/endoscopy 4 days prior and ive also had multiple cysts and pelvic pain history. Instead of listening to us, I was asked several times by the rudest nurse Ive ever had to deal with if I had take any street drugs that day, despite telling them no over and over, they continued to ask as if I were lying. (I work in health care and fully understand the importance of being 100% honest about what may be in your system) My boyfriend confirmed every time they asked as well as he had been with me the entire day but to no avail. I was treated like a drug addict instead of a person with dignity instead of focusing on the actual reason I went in there. They finally decided I needed a contrast taken so I was brought into a room with a man that looked as if he was getting very angry with me because I couldn’t hold still to get the IV with the contrast dye in my arm. You would think they’d know how to deal with situations such as this. my boyfriend being there was the only thing that made me feel comfortable until finally, a younger, brunette haired girl came in my room and she was a breath of fresh hair compared to the other staff. She was kind, understanding and consoling and also took the time to sit next to me and explain like I was an actual human being what was going on. I wish Id gotten her name to give her a great review because if it wasn’t for her I wouldve had zero hope for the staff at this place. I only went to this hospital because it was the nearest ER when my pain struck, however, I hope to never end up in a place with such incompetence again. It was the most uncomfortable I have ever been in a healthcare setting. No professionalism and no empathy for the patients. I’ve never dealt with this at Novant Health in Winston and hope to never have to again
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.1% (0.9% below the national rate)
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