I have had terrible experiences here. I have had doctors here mock me about my illnesses and the DEBILITATING pain I live with every day. Dr. Jordan is the only reason I gave ROTTdale three stars because... more my dad and husband said I was taken care of well. This usually isn't the case. THANK YOU Dr. Jordan for taking care of me and keeping my family calm. I hope Piedmont make this place better.
The experience with Rockdale Medical Center was one of the worst I have encountered.
Nurses and staff were beyond rude - more concerned about beating protocol times than patient care. A PA... more got in my face when questioning about medical treatment. The original course of treatment given was incorrect / ineffective which warranted a second trip to the ER in the same day. The second time we visited we were forced to wait over 4 hours for an issue we had previously already been in the emergency room for 8 hours with. No preference was given about waits, no one on staff cared that a mistake was made. Ended up the second time having to the leave for a better facility because the condition deteriorated quickly, staff members in triage refused to come reevaluate.
A patient in a shared room passed away while we were waiting for treatment - prior to his death nurses made comments such as "have you ever done a catheter on a male? Well, it's a lot easier than a female, theres only one hole you can go into."
The hospital is quick to make patients aware the contract their staff out (doctors, and other specialists), and when complaints are lodged hospital administrators are quick to point fingers that they have no control over the staff that you'll have to call such and such number.
ER experience for my mother was fantastic. Dr. Gillespie was very thoughtful, knowledgeable and took a lot of time with us and other families. Much better experience than the ER visit I had with my mother... more a month ago at Newton Piedmont Hospital.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.6% (0.6% above the national rate)
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