I was admitted to this hospital in Mother baby unit for 8 weeks. I don’t usually share experience reviews but I really felt that I had to. Absolutely all of the Nurses were great and very supportive... more with my situation. Always very positive and with a big smile! They did my stay very comfortable and really cared about my self esteem. All Doctors did great saving my daughters life I will always be greatful for that! and even House keeping specially Martha she was always kind and very supportive with all my staying needs and keeping everything clean. Even the Food was very VERY good to be Hospital food and Friday was my favorite day because they have a special menu with desserts like chocolate covered strawberries. The NICU area as well has all of the nurses and Specialists sent from heaven! They are true angels to babies. Thanks to all of you my daughter and I are alive! Thank you Rush University Medical Center!!!
First time visiting the ER at Rush however my experience was not the greatest. no empathy from the doctor whatsoever. I was in the emergency room for 7 hours to be told by Dr. Alexandra Mannix, she was... more only there to treat emergency trauma cases and she was not a specialist so she couldn't help me and suggested I schedule a visit with a gastroenterologist for further testing/treatment. She said this a couple of times and was flat-out rude. Now $400 co-pay and 7 hours later in the ER to hear this is ridiculous. I would not be in the emergency room if I didn't think my symptoms were an emergency. I should have followed my instinct and gone to St Anthony Hospital where I have been in the past and was seen by someone within the hour. Consider St Anthony next time it's only 10minutes from Rush.
Drs always take their time seeing their patients. You show up 5 minutes late and they charge you $25-$100. Their office staff is rude, even in the individual suites! The Drs never respond to their messages... more on my chart or the calls made to their office. Terrible.
The ER is a joke. I saw 4 people before a Dr. One lady for my vitals who took notes, a nurse to get me in the room, a lousy resident who looked like she'd rather be elsewhere, billing to get my info, the resident again, and then finally a doctor he spent a total of 15 minutes with me. The ER had 2 other people in it! It was not crowded or even populated.
I had to repeat my symptoms over and over to each one, either no one communicated to the other or they didn't read the notes one of them took, they made me feel like a child making up reasons to be there. Really? I wanna be here on a Sunday during a holiday, missing the day off with family to make up excuses and pay you so I could sit here. Makes complete sense that I'd want to waste my time and money like that.
I wish I had all their names because they were all dismissive of everything I had to say. I could see the look of disbelief in their eyes. The resident damn near rolled her eyes at me. Oh but they made sure to send billing in my room to get my information and charge me money to sit there while they made a show of running around.
Spent over 3 hrs and $250 in the ER to be given water in a weird container, some saltine crackers, and some socks, just to be told they don't know what's wrong with me and to be prescribed Tylenol for no reason! I can't even take Tylenol! I told them that!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.5% (1.5% above the national rate)
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