Saddleback Memorial Medical Center

24451 Health Center Drive, Laguna Hills, CA, United States   |   9498374500   |  
This facility has been reviewed 31 times
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About
Staff & Capacity
61%
(31 reviews)

"Unfriendly and was always..."

Reviewed 2 months ago
Pei-wen Tan

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Excellent
12
Good
4
Average
0
Poor
3
Terrible
12
Average:
(reviews: 31)
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Pei-wen Tan

"Unfriendly and was always..."

Reviewed 2 months ago

Unfriendly and was always unreachable when we had questions. Had multiple bad experiences dealing with the nurses. Furthermore we found out that they did the biopsy on the wrong place and now my mom needs... more

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0  
lauren robinson

"WORST ER EVER My..."

Reviewed 2 months ago

WORST ER EVER My rheumatologist sent me into this hospital with paper work that states that I have some kind of toxicity syndrome and need to be seen in the Er and be admitted for treatment and monitoring... more

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Candace Crain

"I entered through ER..."

Reviewed 3 months ago

I entered through ER with a mystery fever. Spent four days with excellent care and they figured out the cause. My only complaint is that I don't like Rosemary in my food.

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
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Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
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6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 96%
(2% below the national rate)
Aspirin prescribed at discharge
Rate - 99%
(equal to the the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 100%
(4% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 88%
(4% below the national rate)
Immunization for influenza
Rate - 91%
(1% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 98%
(equal to the the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.4%
(0.8% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.6%
(1.3% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 18.2%
(0.1% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 21.7%
(1.3% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.4%
(equal to the the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.4%
(1.6% below the national rate)
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