San Mateo Medical Center

222 West 39th Avenue, San Mateo, CA, United States | 6505732222 |

This facility has been reviewed 36 times

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52%

(36 reviews)

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This facility has been reviewed 36 times

52%

(36 reviews)

Write a review

Average:

(reviews: 36)

Kayla Chan

This placed saved me from the worst cough i ever experienced ! I had a cough that was really bad for 2 weeks i couldn't sleep and I had really bad mucus coming up it was horrible i was diagnosed bronchitis... more and they helped right away in the ER , the nurse that helped me was really funny gave me great advice to change my health for my child since i have high blood pressure and she wants me to enjoy being active and there for my child , the doctor was really nice he was very informative ,gave me good advice to get rid of sickness and gave me medicine to get better . the wait time isnt so bad but it is the ER it'll take some time to get final diagnoses and such . thank you san mateo medical center and the nurse and doctor who saw me ❤

Review details

Nicolas Lopez

"Having back and hip..."

Reviewed 3 months ago

Having back and hip pain that has progressed to job hindering this week I’ve been very distraught and in pain. Though I was treated by a primary care doctor and have been pointed to physical therapy... more I am very disappointed in the lack of empathy, the lack of questions regarding the pain, any compassion. The doctor was minimizing the issue I was having and did not seem interested at all with what I was going through. Even putting in my chart acute back pain when clearly it’s progressed further or I wouldn’t be here. Coming to a doctor should be relieving and confident in the care you receive that it will help your issue I left the office in tears and with robotic answers of people just trying to do their job and not actually stopping their script to understand the patient this was not a pleasant experience.

Review details

Konstantinos Moshogiannis

"San Mateo Medical Center..."

Reviewed 7 months ago

San Mateo Medical Center has earned my Zero Star Rating for the treatment of my brother. Way Togo San Mateo Medical Center
Here was my laundry list of concerns:

Hospital Issues
... more /> 1. Cleanliness of the hospital

A. Patient room since admission has never been sanitize appropriately

Floors never been bleach out. When a patient is walking into a shared bathroom that is full of Feces and Pee on the floor then walking on those unsanitized conditions and transmitting such germs and or viruses into the patients injured foot and room as well and any other areas that patient maybe walking through.

B. When is mandatory for visitors to wear masks while in patients room however nurses with a cough are in the room coughing over patient's "open wound" without a mask.

C. Students of the nursing department visiting room that it's mandatory to have mask and or other protective gear walking in room totally unprotected.

2. Nursing Care

A. When Informing nurses of low blood sugar to a dangerous zone, then we are impose with a medical question as to why our sugar is low? Instead of treating the immediate threat and convey the information to the doctor in charge. We are patient not a treating physician.

B. Doctor advised one way to care of patient foot and nurse provides a different way of care.

And example the way they clean up the food doctor says do it one way explain to a head nurse but then their follow-up is done completely differently

C. Food servers coughing into patients foods without a mask

D. Nurse Going into personal belongings without patient consent confiscating already ordered diabetic test strips allegedly supposed to use 4 per day but doctor had order more to watch sugar very close.

Diabetic guidelines require 7 testing per day, especially when your sugar is inconsistent.

"The symptoms of severe low blood sugar develops when level of blood sugar drops below 35-40mg/dL. And then begin seizures or convolusions. Prolonged severe hypoglycemia can cause insulin shock, irreversible brain damage and heart problems, particularly in people who have coronary artery disease. If left untreated, it can be very dangerous, resulting in coma or even death."

E. Nurses night time are chatting personal events thus not allowed patient to sleep

3. Doctor problems

A. I'm questioning doctor's competency when treating patient with insulin knowing that his sugar goes super low to a coma stage and he's ordering to pump extra insulin units.

Patients feel that they have to look out of every move this medical professionals are doing so patient can stay alive.

4. Social Workers

A. Been promising set of specializing shoes that have never being materialized.

B. Not been providing information of what he is doing with patient disability claim.

C. Housing not available only empty premises no progress reports.

5. Privacy concerns in share rooms when doctors, social workers and other staff asking sensitive information. (Everyone can hear it “A Total Violation of HIPA”

6. Alergies tag not provided to patient when patient is allergic to shorten medicines.

Review details

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well

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Nurses "Usually" communicated well

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Nurses "Sometimes" or "Never" communicated well

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How did the doctors communicate?

Doctors "Always" communicated well

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Doctors "Usually" communicated well

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Doctors "Sometimes" or "Never" communicated well

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How soon did you receive help when needed?

I "Always" received help when needed

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I "Usually" received help when needed

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I "Sometimes" or "Never" received help when needed

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How was your pain controlled?

My pain was "Always" well controlled

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My pain was "Usually" well controlled

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My pain was "Sometimes" or "Never" well controlled

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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me

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Staff "Usually" explained about medicine before giving to me

N/A

Stagg "Sometimes" or "Never" explained about medicine before giving to me

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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

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My room and bathroom were "Sometimes" or "Never" clean

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How was the area around your room?

The area around my room was "Always" quiet at night

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The area around my room was "Usually" quiet at night

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The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

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7 or 8

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6 or less

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Would you recommend this hospital?

Yes I would definitelly recommend this hospital

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Yes I would probably recommend this hospital

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No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 100%
(2% above the national rate)

Aspirin prescribed at discharge

Rate - 100%
(1% above the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Not Available

Preventive Care

Immunization for pneumonia

Rate - 73%
(19% below the national rate)

Immunization for influenza

Rate - 70%
(20% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 100%
(2% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Not Available

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Not Available

Pneumonia (PN) 30-Day Mortality Rate

Rate - 14.8%
(2.9% above the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Not Available

Heart failure (HF) 30-Day Readmission Rate

Not Available

Rate of readmission after hip/knee surgery

Not Available

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 15.8%
(0.2% below the national rate)

There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.

San Mateo Medical Center

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How did the nurses communicate?

How did the doctors communicate?

How soon did you receive help when needed?

How was your pain controlled?

How was the explanation about medicines before use?

How was the cleanliness of your room & bathroom?

How was the area around your room?

Were you given information about what to do during your recovery time at home

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

Would you recommend this hospital?

Heart Attack or Chest Pain

Preventive Care

Surgical Care Improvement Project

Pregnancy and Delivery Care

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