San Mateo Medical Center

222 West 39th Avenue, San Mateo, CA, United States | 6505732222 |

This facility has been reviewed 82 times

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About

Staff & Capacity

49%

(82 reviews)

United States: Ranked #8565

Ranking generated by Best Hospital Advisor

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Patient reviews

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Mostly valued for

Average:

(reviews: 82)

Rosita Rodriguez

"I really love..."

Reviewed 1 week ago

I really love the service and the Staff.
Maybe they need to improve a lot
In E. R.

Review details

Rose Peterson

The staff is so rude. It's obvious that they do not care about anything other than their next smoke break. There are three other hospitals in the area and I'm hoping that they will outperform this one,... more it'd be pretty hard not to. Save yourself.

Review details

Tania Cinquini

"You will die before..."

Reviewed 3 months ago

You will die before u get service from these people. Be prepared to wait for hours on the phone and then be hung up on. My knee is in so much pain that I can hardly walk but I was placed on hold and hung... more up on after waiting for an hour. Even after that I would have been transferred around and never gotten through to anyone. I even gave the dispatcher my phone number right at the beginning and asked her to call me if we were disconnected because it always seems to happen at this place.
I've waited all day at their pharmacy and emergency room and received horrible service.

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well

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Nurses "Usually" communicated well

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Nurses "Sometimes" or "Never" communicated well

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How did the doctors communicate?

Doctors "Always" communicated well

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Doctors "Usually" communicated well

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Doctors "Sometimes" or "Never" communicated well

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How soon did you receive help when needed?

I "Always" received help when needed

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I "Usually" received help when needed

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I "Sometimes" or "Never" received help when needed

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How was your pain controlled?

My pain was "Always" well controlled

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My pain was "Usually" well controlled

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My pain was "Sometimes" or "Never" well controlled

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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me

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Staff "Usually" explained about medicine before giving to me

N/A

Stagg "Sometimes" or "Never" explained about medicine before giving to me

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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

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My room and bathroom were "Sometimes" or "Never" clean

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How was the area around your room?

The area around my room was "Always" quiet at night

N/A

The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

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7 or 8

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6 or less

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Would you recommend this hospital?

Yes I would definitelly recommend this hospital

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Yes I would probably recommend this hospital

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No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 100%
(2% above the national rate)

Aspirin prescribed at discharge

Rate - 100%
(1% above the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Not Available

Preventive Care

Immunization for pneumonia

Rate - 73%
(19% below the national rate)

Immunization for influenza

Rate - 70%
(20% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 100%
(2% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Not Available

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Not Available

Pneumonia (PN) 30-Day Mortality Rate

Rate - 14.8%
(2.9% above the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Not Available

Heart failure (HF) 30-Day Readmission Rate

Not Available

Rate of readmission after hip/knee surgery

Not Available

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 15.8%
(0.2% below the national rate)

There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.