San Mateo Medical Center

222 West 39th Avenue, San Mateo, CA, United States | 6505732222 |

This facility has been reviewed 96 times

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About

Staff & Capacity

49%

(96 reviews)

United States: Ranked #9087

Ranking generated by Best Hospital Advisor

Latest review

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

Reviewed 1 month ago

Ash Chand

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Patient reviews

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Mostly valued for

Average:

(reviews: 96)

Ash Chand

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

Reviewed 1 month ago

LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!! I called beforehand and spoke with Glenda, asked her to verify I had a glucose test ordered frm Dr. She confirmed, I said I'll be there by 3pm.
I show... more up at 3:40p n wait for my # to be called, I go back to do the test at 4:15pm!!!! The Pacific Islander Phlebotomist, she tellz me THEY RAN OUT OF THE GLUCOSE DRINK?!?!?!??! REALLY!?!??!?!? What gives?!?!?! She "looked for the drink everywhere, and said i have to come back another day bc they 'ran out'!!!" I had wasted almost an HR for nothing!!!! Worst LAB EVER so unprofessional!!! Next time I'm going to bring a witness n this case. I really hate to have wasted my time, drove there. Struggled to park, walk my pregnant self to lab only to have WASTED MY TIME DUE TO THEIR NEGLIGENCE!!!

Review details

Ash Chand

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

Reviewed 1 month ago

Review details

Ash Chand

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

Reviewed 1 month ago

Review details

No ratings yet

Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well

N/A

Nurses "Usually" communicated well

N/A

Nurses "Sometimes" or "Never" communicated well

N/A

How did the doctors communicate?

Doctors "Always" communicated well

N/A

Doctors "Usually" communicated well

N/A

Doctors "Sometimes" or "Never" communicated well

N/A

How soon did you receive help when needed?

I "Always" received help when needed

N/A

I "Usually" received help when needed

N/A

I "Sometimes" or "Never" received help when needed

N/A

How was your pain controlled?

My pain was "Always" well controlled

N/A

My pain was "Usually" well controlled

N/A

My pain was "Sometimes" or "Never" well controlled

N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me

N/A

Staff "Usually" explained about medicine before giving to me

N/A

Stagg "Sometimes" or "Never" explained about medicine before giving to me

N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

N/A

My room and bathroom were "Usually" clean

N/A

My room and bathroom were "Sometimes" or "Never" clean

N/A

How was the area around your room?

The area around my room was "Always" quiet at night

N/A

The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

N/A

Were you given information about what to do during your recovery time at home

Yes

N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

N/A

7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

N/A

Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 100%
(2% above the national rate)

Aspirin prescribed at discharge

Rate - 100%
(1% above the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Not Available

Preventive Care

Immunization for pneumonia

Rate - 73%
(19% below the national rate)

Immunization for influenza

Rate - 70%
(20% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 100%
(2% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Not Available

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Not Available

Pneumonia (PN) 30-Day Mortality Rate

Rate - 14.8%
(2.9% above the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Not Available

Heart failure (HF) 30-Day Readmission Rate

Not Available

Rate of readmission after hip/knee surgery

Not Available

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 15.8%
(0.2% below the national rate)

There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.

San Mateo Medical Center

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

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"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

"LABORATORY SUCKS!!! INCOMPETENT NINCOMPOOPS!!!..."

How did the nurses communicate?

How did the doctors communicate?

How soon did you receive help when needed?

How was your pain controlled?

How was the explanation about medicines before use?

How was the cleanliness of your room & bathroom?

How was the area around your room?

Were you given information about what to do during your recovery time at home

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

Would you recommend this hospital?

Heart Attack or Chest Pain

Preventive Care

Surgical Care Improvement Project

Pregnancy and Delivery Care

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