This one star rating, is for Sandwell and West Birmingham NHS Trust's complaints department.
The department is riddled with neolithic incompetence, within a lethargic culture to thoroughly examining... more complaints and carefully collating evidence.
I believe this us driven by poor departmental management.
The department, works on a 'damage limitation,' and 'litigation prevention,' strategy.
It's not about uncovering the truth, more about covering it up.
My grandson has been admitted with a cut thatbwas getting an infection. Reason for admission was to controll the infection. He was given antibiotics at City Hospital just before 2pm and was transferred... more to Sandwell for admission. We arrived around 3pm and it's now 10pm and he has not been seen by a dr or given the antibiotics he's been admitted for. I wouldn't go there again.