(Keep in mind that this review is *strictly* concerning the ER. I have had no bad experiences with regular hospital staff) WORST place ever. Medical billing is so bad it’s not even worth your time. Go... more to a different hospital. Half the time they do not bill your insurance, and if they do and you pay a co-pay, don’t keep record of it. Then, months (or even years!) later you’ll get a notification from a debt collection company saying you owe Santa Rosa Medical Center thousands of dollars. I don’t think so. They don’t communicate with you, and they certainly don’t communicate with your insurance. You will not get bills in the mail and you will not get a phone call. This has happened THREE times. Not to mention the countless occurrences where we’ve had somebody else’s bill appear in collections under our name.
I am normally a patient person, but I have absolutely had it with this business. It’s to the point where legal action will have to be taken due to the amount of money we’ve spent in hiring attorneys to challenge these bills in collections, even though we’ve verified identities with SSN’s and birth certificates. Not to mention the exorbitant amount of money they probably owe US in overpaid medical bills.
Bottom line: There are good doctors and nurses everywhere. And I feel bad for the ones who work here. Because I am not the only person telling you- Don’t. Come. Here. Unless you want to deal with lazy crooks.
I've been to this emergency room 3 times and I had a terrible experience all three times. My last visit resulted in me leaving and going to another hospital because the doctor seemed extremely irritated... more and upset, im assuming he felt my issues weren't worth a emergency room bed.
When I got home I googled the doctors name that was supposed to be treating me and I kid you not his mug shot popped up! He was arrested in 2015 for aggravated assault and battery. I am not surprised at all. He was extremely rude and spoke to me as if I did something wrong. When going over my medical info he asked me if my mother had any heart issues, I responded yes she does and so does my grandmother. He responded with " I didn't ask you anything about your grandmother". This was after several other rude remarks.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.0% (equal to the the national rate)
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