In my entire life I have never been ripped off by a business as bad as what Sharp Memorial did to me. I went to the emergency room to have a bicycle injury looked at, which had occurred about 7 days prior.... more I talked to a doctor for no more than 10 minutes, who said I had a hematoma, and he ordered an x-ray, which I protested at first but since he's the doctor I agreed. After the x-ray and 2 more hours of waiting, a Sharp Payment Person came to my bedside and told me I had to pay a "deposit" of $1500 of which I might get some of it refunded. As soon as I paid, the doctor came and told me my x-ray showed no broken bones which I already predicted, and he told me to ice the bruise and sent me on my way. Big Surprise, there was no refund and the "deposit" turned into exactly what I owed them! It was a trick, they lied to me. THEN a week later I got another bill in the mail for the x-ray, THEN another week later I got a bill for "Emergency Services". Total cost for 10 minutes of talking to a doctor and x-ray: $1900. I don't have insurance because I can't afford it, and I guess the way the system works is people who don't have insurance get overcharged to the maximum. I later learned that if I had gone to one of those Urgent Car Clinics, the exact same service would have cost $170. I won't be going to Sharp Memorial again.
There are some major communications issues within this complex. If you have an emergency on Friday evening and are told to come back Saturday, be prepared to wait forever and get very little accomplished... more because one department won't have access to your x-rays, etc. because that other department isn't open on weekends. Oh, and forget about getting a cast on a weekend, too. I only give this 3 stars because the staff is competent but hindered. The facilities are clean, bright and calming and everyone we came in contact with was friendly. We actually got to see an MD (Not an RN, NP, etc.), which is becoming increasingly difficult. One huge plus is that we were referred and got approval almost instantly and were seen right away.
Came in with two hurt ankles from an accident on the treadmill. I was treated with the upmost care and respect. A very happy staff who made sure I left in a better mood than I came in. In addition the... more service was very fast and efficient.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.8% (0.2% below the national rate)
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