Year Established: 1922
Shelby Baptist Medical Center is a Voluntary non-profit - Church Acute Care Hospitals located in Alabaster, Alabama. Emergency services are offered here, meaning that staff is available at all hours to... more address unexpected and life-threatening conditions.
Awful. We visited the ER after my wife broke her ankle. It was 1 AM and there were no other patients present. They did not offer a wheelchair. I don't know what we would have done had we not brought our... more own crutches. We waited for 45 minutes until the x-ray tech came to take images of the ankle. We were told someone would be by shortly. Another hour and a half passes with no updates. Staff were talking and laughing loudly amongst themselves down the hall. No one seemed to even remember we were there. Exhausted and miserable, my wife pleaded with me to take her home. I asked the ER receptionist how much longer it would be. She said someone would be in soon. Another 30 minutes pass and we finally decide to just leave. 30 minutes later we receive a phone call from a very curt doctor asking if we were going to come back to get a splint. We refused. On top of everything, they didn't file insurance properly, then sent us letters and a bill stating we owe $1100, despite the fact the x-ray technician has already been paid by insurance and us. What are they even charging for? Making us sit alone for 3 hours with no assistance? We will never return here.
EDIT 7/3/18: Hospital bill issue resolved. The ER doctor (Tubbs) whom we did not actually see (he only spoke to us on the phone rudely for about 30 seconds) sent a claim for $480 to my insurance but did not file correctly. When the insurance company sent a letter explaining he filled incorrectly, his billing company instead sent me a bill for the full amount, threatening collections. Again, we never even saw the doctor! I've provided the billing department with explicit filling instructions, so hopefully they file correctly and I never have to think about this horrible experience again. Stay away from this place.
Nurses and doctors have no manners and very rough they made my fiancee who is almost 9 months pregnant and diabetic. Go hungry and thirsty for over 4 hours. The nurse's are liars saying they did things... more that they dident do. They made her sit in alot of pain my child will not be born at this hospital at all. Ide rather die than let any of these people take care of me. The only reason i gave them 1 star was to do the review other than that they get a -5 star review
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.4% (0.4% above the national rate)
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