My husband has been treated for cancer (and returning cancer) at CTCA over the last 3 years. Our first experience was phenomenal. Everyone was caring and considerate and went above and beyond to make... more the experience one of hope and encouragement. Fast forward 3 years and now CTCA is just another treatment facility. You're a number, not a name. You have a problem? Too bad. You're in pain. Oh, well. You're late for an appointment through no fault of your own, you don't get in. This is simply not the same place it was 3 years ago. I'm extremely disappointed at the care my husband has received this time around. They tell you "call if you need anything, " yet when you call to speak to someone they sound you're bothering them. I feel like no one cares and no one is willing to put themselves out for their patients. There is no one going the extra mile. There is no one really listening anymore. Cancer is a painful, lonely experience for patients and their caregivers. It doesn't help when you feel abandoned by those you trust to manage your care.
Don't believe all of the sunshine from their ads. I called them today to talk about getting a family member in for a 2nd opinion. Within 3 questions they asked what kind of insurance my family member... more had. I told them they had Medicare and BCBS as a supplement. They said that they were not accepting anymore medicare patients. I offered to pay them out of pocket for a 2nd opinion and they said NO. Since they accept limited medicare patients that cannot accept a full payment from a family member for services. They do not care about the elderly they are for profit and accept only certain patients that will not impact their reported statistics they report in their heart warming ads.
I am so glad I ended up going here for a second opinion. My doctors back home missed a VERY significant finding on my MRI. The doctors at CTCA were all over it.... very thorough with running test after... more test until they had ALL of the answers. Every single person we have encountered has been so sweet, caring and compassionate!
Rate of readmission after discharge from hospital (hospital-wide)
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