Spectrum Health - Butterworth Campus

100 Michigan Street Northeast, Grand Rapids, MI, United States   |   6163911774   |  
This facility has been reviewed 39 times
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Staff & Capacity
73%
(39 reviews)

"Cashier can't figure out..."

Reviewed 3 months ago
Scott Stenman

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Excellent
24
Good
1
Average
2
Poor
1
Terrible
11

This facility has been reviewed 39 times
73%
(39 reviews)
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(reviews: 39)
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Scott Stenman

"Cashier can't figure out..."

Reviewed 3 months ago

Cashier can't figure out how to give receipts after they take your money, and the wifi acceptance screen won't come up on the computer, and no one can figure out who to call. I hope this level of incompetence... more

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0  
Dallas MadHatterSmurf

"I had neck surgery..."

Reviewed 4 months ago

I had neck surgery at this location from Hayden M.K. Boyce, MD, FAANS.
The doctor and everyone was extremely supportive with answering any questions and concerns I had. The staff at the hospital... more

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Meek Meek

"I've been here twice..."

Reviewed 6 months ago

I've been here twice through outpatient surgery, I will be the first to say the hospitality is great. The Dr. I have is phenomenal as well as the nurses and the M.a's. They are kind, and patient with you... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
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My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
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The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 99%
(1% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 96%
(equal to the the national rate)

Preventive Care

Immunization for pneumonia
Rate - 95%
(3% above the national rate)
Immunization for influenza
Rate - 92%
(2% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 95%
(3% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 1%
(5% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 16.3%
(1.1% above the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.4%
(1.5% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 16.2%
(2.1% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 20.2%
(2.8% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.3%
(0.1% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.4%
(1.6% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.