My 3 day old son didn't have a doctor yet and we suspected blood in his diaper so we were told to bring him to the ER. We brought two different diapers to show them and instead of collecting a urine sample... more from a bag, (which wouldn't traumatize his body and make him bleed) they gave him 4 different catheters, making him bleed, only because the test results kept coming back inconclusive. After hours of waiting we were then told we'd have to be transferred to Devos to see a specialist, BY AMBULANCE, which would cost money that we don't have.
A different doctor had came in to talk to us and thank God he did. He said we didn't need to be transferred by ambulance if we just went very soon. He also had a newborn and sympathized and said he was sorry for the trauma and that he would've done differently.
When we went to Devos, the nurses and doctors were very shocked about his treatment at Gerber. The specialist only wanted to see a new diaper, then to collect urine from a bag to make sure there was no Infection from the trauma of the catheters. What we thought to be blood was only "brick dust", something common in newborns.
The specialist and later his doctor both said that they were shocked that the two nurses and two doctors couldn't identify the brick dust and that they wish they would have been there so he could have avoided the catheters.
All my experiences with Gerber's ER have been terrible, but this was the worst. Everyone in the ER seems uneducated, rude, and act like chickens with their heads cut off. Of course they're busy, but they rush absolutely everything.
In the labor and delivery ward, everyone was absolutely amazing to us, including our visitors. The actual doctors office behind the hospital is a bit slow and constantly busy but everyone there that I have encountered are always very kind. I cannot understand how the ER is a complete polar opposite.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.8% (1.2% below the national rate)
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