SCMC is the best hospital around! The atmosphere is excellent, does not feel like other hospitals. They are continually working to improve patient comfort and patient care and are currently in the middle... more of a project to expand patient rooms by 30% and improve the design of the rooms which are all (to my knowledge) single patient rooms. My wife spent 3 nights at SCMC Bend 2 years ago and the nurses and staff were attentive and caring. I stayed in the room with her and they were attentive and kind to me as well, providing ice water and blankets as needed and allowing me to order food from the room. SCMC also provided excellent guest Wi-Fi that was more than sufficient for me to work from the room including remote controlling servers at work over VPN. As my wife's medical bills were significant even after insurance I requested consolidation of the bills with a manageable monthly payment since many services were billed separately. Rather than consolidating as I requested I received a letter saying that we had been approved for 100% free care by the St. Charles Foundation and sent a refund for part of the payments we had already paid. Overall excellent doctors and caregivers all working to improve patient care and comfort rather than just focused on money.
I have had nothing but issues with their billing department! Be aware!
I was to make monthly payments and at one time the bill jumped from $300 to $600 without ever receiving an invoice. I called... more and requested an invoice as I like to see what I'm paying for. It took forever to get that straightened out. So I have two ACCOUNTS now as they set up a different account for each procedure!! Very confusing. So she told me my payments would still be the same amount each month. FINE, so then I just found out that my credit score had dropped 40 POINTS with nothing changing but this 'contract'. FOUND OUT they had NOT combined the two bills so my payment was paying on only ONE account each month. So it showed one account 'delinquent' every other month.
I am so livid I could spit! I called them again and they FINALLY got it straightened out. So BEWARE and watch what they are doing w/ Billing!
Doctors and staff are great!!
The er sucks! We have been here for 3+ hours talk to triage nurse she said it would be 20 minutes... That was 2 hours ago... A girl walks in 45 minutes later she is seen like seriously. Was told there... more is only one nurse and one doctor like really good thing my son is not dying.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 13.9% (2.1% below the national rate)
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