Nurse Jeff was not compassionate at all. He lectured me on going to a different facility other than an emergency room. I'm 62 years old and fell down 8 stairs in my home. I didn't want to go to the doctor... more at all but after a day the pain was getting worse. The concerns I had were internal and my urine sat on the shelf until I left never got tested. I did get x-ray and was told nothing was broken. Then I was given another lecture not to take my 5/325 Norco to clean house. ??? They were for rest. Explain to me why I got a lecture. I'm not a pill head. I have no narcotics listed in my medications. I was off balance from the pain it took to step up on the scale and I have some confusion issues when I get upset. Needless to say I was so upset I was in tears. I will have to have some major event before I will enter your hospital again. You have no class and you profile everyone as if they were addicts. I knew nothing was broken. I needed an MRI. THEN to top it all off behind the doors were so dirty it was gross.
On Tuesday, August 21, 2017, my 81 yr old mother, Virginia ---, came by way of ambulance to the ER of Mercy Medical Hospital in Ft. Smith, Ar..
There she was taken... more care of by attendants, nurses and doctors of which each and every one cared for her as if she were their own mother or loved one!
This same level of care continued after she was admitted and taken to room #4404.
Each and every person who we came in contact with, (be they nurse, attendant, chaplain, hospitalist or doctor), did their level best to keep her comfortable and out of pain.
Each person was as pleasant, concerned, efficient & cheerful as the next!
This same level of kind, courteous, cheerfulness and helpful professionalism was shown to not only my Mother and her family members but to each other as well.
That too is huge, and goes such a long way toward providing a pleasant healing environment. Thank you.
We were so worried, brain-fogged
& bleary-eyed from concern and lack of sleep that I'm sure we were a mess and could barely put two sentences together but your people could not have been more patient, compassionate and helpful!
Your people in Finnegan's eatery were equally cheery and helpful!
I was so exhausted and brain-fogged when I finally went to get food that I just couldn't figure out how to get my meal together!
The young woman at the grill patiently helped me find my food and water.
That may sound trivial but my brain was in dire need of sustenance here!
The cashier was lovely, the food was tasty and nutritious and service was exceptional. Thank you all!
I cannot name all people we came in contact with but I would truly like to thank them all.
I did thank each one at the time and have sung their praises to each other and others I've spoken to, but I would ask that this note be shared throughout your hospital or at least with those in the ER, the 4400 nurses station, the doctors, Finnegan's, Pre-Op, Recovery, the attendants who either cleaned up her room or pushed her gurney from place to place, & to your hospitalist who helped Mom decide to go in to physical therapy. Thank you all.
Mom is doing well now thanks to ALL of YOU.
You have my sincere gratitude and compliments on jobs not only well done but done with humanity.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 13.7% (2.3% below the national rate)
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