St Helier Hospital

Wrythe Lane, Carshalton, United Kingdom   |   020 8296 2000   |   Website   |  
This facility has been reviewed 132 times
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About
Staff & Capacity
59%
(132 reviews)
United Kingdom: Ranked #6187
Europe: Ranked #6187
Ranking generated by Best Hospital Advisor

"Arrived at the Reception..."

Reviewed 4 weeks ago
Charlotte Docherty

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Excellent
55
Good
4
Average
11
Poor
2
Terrible
60
Average:
(reviews: 132)
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Charlotte Docherty

"Arrived at the Reception..."

Reviewed 4 weeks ago

Arrived at the Reception area following my out of hours emergency appointment and the receptionist signed me up to be seen by A&E by mistake. Despite this, he did have extremely good customer service and... more

Review details
0  
Charlotte Docherty

"Arrived at the Reception..."

Reviewed 4 weeks ago

Arrived at the Reception area following my out of hours emergency appointment and the receptionist signed me up to be seen by A&E by mistake. Despite this, he did have extremely good customer service and... more

Review details
0  
Phil Stone

"So far the doctors..."

Reviewed 1 month ago

So far the doctors and nurses are nice. This place however is really old and would need a bit of refurb. It's like a big maze.

Review details
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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care: Coming soon!

Heart Attack & Chest Pain

Statin at Discharge
N/A
Aspirin prescribed at discharge
N/A
Primary PCI Received Within 90 Minutes of Hospital Arrival
N/A

Preventive Care

Immunization for pneumonia
N/A
Immunization for influenza
N/A

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
N/A

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
N/A
Readmissions Complications & Death: Coming soon!
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
N/A
Pneumonia (PN) 30-Day Mortality Rate
N/A
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
N/A
Heart failure (HF) 30-Day Readmission Rate
N/A
Rate of readmission after hip/knee surgery
N/A
Rate of readmission after discharge from hospital (hospital-wide)
N/A
Average score:

Q: How satisfied are you with the cleanliness of the area you were treated in?
(Number of ratings: 199)
Q: How satisfied are you that the hospital staff worked well together?
(Number of ratings: 203)
Q: How satisfied are you that you were treated with dignity and respect by the staff?
(Number of ratings: 205)
Q: How satisfied are you that you were involved in decisions about your care?
(Number of ratings: 195)
Q: How satisfied are you that the hospital provides same-sex accommodation?
(Number of ratings: 113)