St Helier Hospital

Wrythe Lane, Carshalton, United Kingdom   |   020 8296 2000   |   Website   |  
This facility has been reviewed 41 times
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About
Staff & Capacity
56%
(41 reviews)

"You really can't get..."

Reviewed 2 months ago
Someone, Somewhere

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Excellent
14
Good
4
Average
2
Poor
2
Terrible
19
Average:
(reviews: 41)
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Someone, Somewhere

"You really can't get..."

Reviewed 2 months ago

You really can't get much worse than this. You're better off going to any other local hospital like Epsom, Kingston, or St George's.

Review details
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Adelaide Komey

"Has the most appalling..."

Reviewed 3 months ago

Has the most appalling and diabolical outpatients service - my experience. I had to wait for over 4 months for an appointment. Didn't even get the basic checks done; discharged . Problem worse the following... more

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Klaudia M

"I literally have no..."

Reviewed 3 months ago

I literally have no words to describe how horrendous this hospital is ! Following my horrific experience during the gynaecology department initial appointment and a few complaints rised with PALS and... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
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Timely & Effective Care: Coming soon!

Heart Attack & Chest Pain

Statin at Discharge
N/A
Aspirin prescribed at discharge
N/A
Primary PCI Received Within 90 Minutes of Hospital Arrival
N/A

Preventive Care

Immunization for pneumonia
N/A
Immunization for influenza
N/A

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
N/A

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
N/A
Readmissions Complications & Death: Coming soon!
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
N/A
Pneumonia (PN) 30-Day Mortality Rate
N/A
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
N/A
Heart failure (HF) 30-Day Readmission Rate
N/A
Rate of readmission after hip/knee surgery
N/A
Rate of readmission after discharge from hospital (hospital-wide)
N/A
Average score:

Q: How satisfied are you with the cleanliness of the area you were treated in?
(Number of ratings: 199)
Q: How satisfied are you that the hospital staff worked well together?
(Number of ratings: 203)
Q: How satisfied are you that you were treated with dignity and respect by the staff?
(Number of ratings: 205)
Q: How satisfied are you that you were involved in decisions about your care?
(Number of ratings: 195)
Q: How satisfied are you that the hospital provides same-sex accommodation?
(Number of ratings: 113)