Has the most appalling and diabolical outpatients service - my experience. I had to wait for over 4 months for an appointment. Didn't even get the basic checks done; discharged . Problem worse the following... more day and had to go back to GP for re-referral. Now have to wait for at least 5 months for the earliest appointment! Can't use A&E as I can't sit for long periods. Would have given zero star, but decided to be generous. 3rd world countries have better services than what's operating here!
I literally have no words to describe how horrendous this hospital is ! Following my horrific experience during the gynaecology department initial appointment and a few complaints rised with PALS and... more the complaints department I finally managed to see a consultant who perfomed an ultrasound scan and a hystroscopy, (initially they wanted me to wait 7 months for the scan!)
Cutting the long story short, The consultant requested a review appointment to be scheduled for December . In the meantime I was sent an apology letter for "miscommunication" (as they had described their long list of blunders) by the hospital .
Then, I thought the nightmare was finally over ! But I was wrong...
Clearly, I have underestimated the indolence and ignorance of St Helier Hospital staff.
I was sent yet another letter saying I was being discharged for not attending the ultrasound scan the 8th of September, the scan that was actually performed 2 months ago !
This place is absolutely appalling, I strongly believe that their blunders should be exposed in the media as they are putting their patients at risk and what is more they try to sweep their misconducts under the carpet .
Dear St Helier Hospital staff, your appologies mean absolutely nothing if you keep playing Russian roulette with people's health and try to get rid of your patients one way of the other ...
My husband was rushed into Epsom hospital, then transferred to St Helier after being diagnosed with urinary sepsis. He received speedy, effective treatment and was treated with dignity and kindness, and... more is here today thanks to the service of the NHS.