Wish I could give negative stars. Worst hospital ever. My best friend came to the er for adominal pain and she was told she needed to stay the night. She complained several times about how bad her IV was... more hurting her. 4 hrs they finally took it out. She has asked countless times for stuff and they tell her okay and then never show. Worst hospital I've ever seen.
Will never bring her back here again. St Francis is a much better hospital and they actually care about there patients.
There are several overnight nurses on the 4th floor (labor and delivery) that are absolutely rude to visitors. I'm working on getting their names to file an internal complaint. I understand they deal with... more lots of visitors on a daily basis but that doesn't mean you get to be rude and disrespectful to everyone that comes up there to visit.
I would have given 5 stars but one nurse stopped that. My wife had a C-section and our stay was three days. The staff with the exception of one individual was awesome. I would like to give a special shout... more out to Amy from the fourth floor. She was so courteous and personable. She truly gets what it means to be a nurse and how to get your job done but also respect the wishes of the patient. Her communication skills were amazing. Krista(RN), Melanie(Tech), and Antooneta(sorry for the spelling)(Tech) were also amazing and had great personalities. They also were great with us.
We had another nurse from the 4th floor, Shannon. She is an overnight nurse. She initially seemed kind of abrasive and loud but wasn't too bad at first. When dealing with people, especially people that are in pain or in an uncomfortable situation there is a certain way to communicate to them. We had our baby on Thursday morning and by 12am we were so exhausted and finally getting our baby on a schedule. Shannon came in 12am and took the baby and brought her back at 2am for feeding. At that time there was no discussions or explanations of what was going to happen the rest of the night. She also didn't check id's or verify birthdate. It took most of the next two hours to get our baby asleep. At about 5am she rushed into the room with a cart, startled us all and woke up the baby and my wife. She went over to my wife and forcefully told her that she had to take her meds now because in 30 min to an hour they were going to remove the foley and dressing and make her walk. My wife told her that she didn't really want to do that at that time. Shannon told us that the morning crew didn't like it when they left this for them and she would be back to take care of it then. At approx. 530am Shannon came back in with someone else and my wife told her that she didn't want to do it then and didn't want her back in the room. Shannon left. My wife told Becky the manager and explained all what had happened and she was very understanding.
Fast forward to Friday night at approx. 912pm I was headed out the door to go ask a question of the nurse we had (Allee) and I overheard coming from the desk Shannons voice. She was talking to the other people at the desk about a patient she had that was so rude to her and in all her 26 years she had never been treated that way. She said she had to hear about it later because the patient had called Becky and told on her.
I am all about venting to your co-workers but when your in a place that patients can here you and your voice carries because you are so loud, you might want to take that somewhere else or refrain from saying anything negative against patients. This situation made us feel very uncomfortable to even go walk the hall ways like we were supposed to. I think this nurse has gotten away with talking to patients this way for a while or she forgot how to communicate plans to patients and let them know what was or needed to happen during their shift.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.3% (0.3% above the national rate)
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