St Joseph Mercy Oakland

44405 Woodward Avenue, Pontiac, MI, United States   |   2488583000   |  
This facility has been reviewed 39 times
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Staff & Capacity
40%
(39 reviews)

"Whoever was working last..."

Reviewed 1 month ago
Jes H

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Excellent
8
Good
1
Average
0
Poor
4
Terrible
26

This facility has been reviewed 39 times
40%
(39 reviews)
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(reviews: 39)
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Jes H

"Whoever was working last..."

Reviewed 1 month ago

Whoever was working last night in the ER was cold and rude. I explained to her that I was on a heavy cycle with too many blood clots and I was losing blood like clockwork. I was dizzy and fatigued. We... more

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Doug Moore

"I gave this hospital..."

Reviewed 1 month ago

I gave this hospital a good review and had a tantrum. I apologize for my bad behavior. I still believe St.Joe's is a great hospital.God bless all the staff here. Please forgive me.Hospital stinks. They... more

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Jenifer Reynolds

"Rude and Incompetent staff..."

Reviewed 2 months ago

Rude and Incompetent staff security lies and manipulates. We staff denied a 3week old baby her mother and her bottle because the hospital was on lockdown for a situation completely unrelated and contained.... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 100%
(2% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 97%
(1% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 99%
(7% above the national rate)
Immunization for influenza
Rate - 99%
(9% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 100%
(2% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 13.7%
(1.5% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.3%
(1.6% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.2%
(1.1% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 21.0%
(2% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.2%
(1.2% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.0%
(1% above the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.