Check in process was quick. We only waited approximately five minutes to be triaged and then was immediately taken to a room. The staff was very friendly and caring. The doctor took the time to listen... more to every concern and he made sure we got the help for my son that we needed. He even went as far as printing off a coupon for a very expensive prescription my son absolutely had to have which made it affordable for us to purchase. I'm pleased with the whole experience.
At first the hospital just needs at little make over, which I can look pass if the service is good. But In this case not at all. Checking in process was good. I check in with my wife waited in lobby for... more a minute then was escorted to our room for a check up. There was no bathroom in the area were I was so I had to go out towards the lobby to use the bathrooms there and was told by the nurse that security world let me back in. So when I left out of the area I immediately saw the security guard he look right at me(heavy set white guy in his mid 40 early 50). I then ask him if he knows where the bathroom is but before answering all he kept looking at was my badge that was printed out and then he finally told me. After using the bathroom I ask how do I get back in the area where the nurse told me that security would open the doors for me. He then ask where I was going and I need a new badge and pointed at the Asian receptionist next to him. They asked me a couple of random questions like he didn’t see the two ladies next to me check me and then ask if I changed rooms. Finally this nice white lady next to them spoke for me and told them I just checked in an who I’m here for and then opened the doors for me. The reason I’m giving this hospital 1 star is because people like “me” does not need to be interrogated just to use the bathroom and come back into the room. I was so close to call my wife out the room and go to another hospital that night. Thank god nothing was wrong with her and we don’t have to visit this place again. Prejudice security guards need to be retrained don’t work in environments with different people if you don’t respect them. You are not a service to communities you are a plague!
My brother has been a patient twice since Nov. of 2017 and has had Excellent care. From being admitted through the ER, taken care of on the floor and discharge planning. I am a retired RN from UF Shands... more and am totally impressed with the Professionalism, quality of care, communication and the kindness of the staff.
The staff is very attentive and they listen to my input and the history that I give them
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.4% (0.4% above the national rate)
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