My child was taken to St. Luke's Bethlehem by ambulance on 8/14/17.
I would have given zero stars, but emergency department doctors we saw were good, nurses were great.
It took 3 HOURS... more to locate Tami, the "crisis" person and when she finally was found, she walked into the room and told us "I don't know why you even came here".
I won't post my child's private health information here, but it was obvious why we were there and that we were in dire need of help.
Tami's demeanor suggested we were bothering her.
She handed us a printout and said "Here is a Google search of local services to contact".
We told that we needed help NOW.
She took our insurance information and said she'd be back. I had to ask a nurse to find her over an hour later when she still hadn't returned.
She told us the best facility for our child did not take our insurance WHICH WAS A LIE as we found out 2 days later when we took him to a different hospital and their crisis team actually did their jobs (with a very positive attitude) and got our child into that facility.
So we spent over 6 hours in the ED for Tami to tell us there was nothing she could do, when there was actually help available but she was too lazy to do her job properly.
Was just in because of a bicycle accident. Went to the ER at the Monroe campus and was sent to the trauma team at the Bethlehem campus. I have to say that this was one of the best hospital experiences... more I've ever had.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.0% (equal to the the national rate)
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