My sister has been a patient here for two weeks now. Most of the nurses have been absolutely great. The best one has been Kelsey from 2 South. She went above and beyond to get things done that weren't... more being done. Amazing young woman. Some need to find their heart, especially Rosie from 2 South. She was not kind at all and rude. The hospital itself is beautiful. I do want to file a complaint though. I tried to call your care line but got no answer. My issue is with the food service. First, your "chef" in the cafe was rude and makes it clear that he doesn't care about people or about food safety. I ordered a grilled cheese sandwich. While that was cooking two people ordered some kind of chicken sandwich. I watched him cut their chicken up and then use the same knife to cut my cheese sandwich without washing it off. That is cross contamination. I decided not to use the cafe again so I ordered a guest tray because I am staying here with my sister. I called twice last night to get my tray and was told it was on its way up. It was still not here at 7 pm and I couldn't call again because the phone to them was off. I talked to the nurse who was able to call them directly and my tray was found sitting on the cart where it had been for over an hour. I did not pay for cold food and melted sherbet. I decided to try again this morning for breakfast. Once again, 3 calls and 90 minutes later my breakfast arrived cold. I was told I had to pay $8 for it. I told the lady that I was not paying for cold food and she told me to heat it up. I refused to pay for it and refused to accept the food. I have been here for two days and I am not leaving until tomorrow. I will be going out for my food.
Don't have much good to say....the midnight nurse was great on the observation floor. The dayshift nurse Maria and the charge Celeste had an additude for the 2 days. I'm a nurse and I wouldn't even go... more back there if I could choose. (This was an emergency so we had no choice per the ambulance)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.2% (2.2% above the national rate)
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