My mother-in-law was reading a 186 systolic for her blood pressure and was really dizzy so I took her into the emergency at 4 AM. They had a thorough workup which included an X-ray and two different kinds... more of CT scans. At the end of it all (around noon), the doctor gave the option to be admitted to do additional testing or to go home under strict supervision and logging with instruction to come back immediately if there were any problems. These doctors and nurses were very good to us. My mom was prescribed her medications and then we went home because my mother hates being the hospital. Soon after she fainted on the floor, was barely conscious and breathing, and was cold to the touch. My wife asked where she was and she thought she was in her bedroom but she was actually lying in the kitchen. I called 911, the paramedics came, and we followed to the emergency. We saw the doctor once in the emergency clinic, they ordered a CT scan only to have it canceled because these tests were already done in the morning (which I had told the doctor previously but he refused to listen). Since the scan was canceled, we weren't sure what was being done. We asked many nurses but none of them could give us an answer. Was there going to be another test? Would my mother be admitted? Are we waiting on something? We had no idea and my mother sat there. She asked for water and she didn't get anything. Since we had been there for several hours without nothing done, we wanted to leave to take her to a different hospital. We asked the nurses if we could leave and we were told: "You're not prisoners here, you can leave whenever you want" and they even resorted to trying to shove my wife out the door. We got a hold of management, discussed potentially suing for malpractice, and explained the situation. Management had some kind of meeting thereafter and I took my wife home because she was so infuriated. I came back and was finally able to get my mom admitted. However, nobody could see her until the next morning. My mother-in-law was reluctant because nothing had been done except a blood test that I had to persuade out of a nurse (a test which I still don't know the results for). However, I was able to persuade my mother as well. I wanted to at least get additional tests done. The nurses in the emergency clinic were horrible and the doctor was negligent. During the admission process, we had her assigned a new nurse and a new doctor which were excellent. She had the additional tests done, including an MRI, echo, and stress test, and thankfully they were able to bring her heart rate down. She was prescribed additional medications and was finally released the evening of the next day. While there were some good doctors and nurses, the few bad apples ruined the experience for us and I will never take anyone to this hospital again.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.1% (0.9% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.