Staff in the ED was caring, and the Dr's were thorough. After I was admitted, nurses were somewhat helpful (could have been more informative). The CNAs on the floor never responded. I saw a CNA once in... more 4 days. Overall, I would recommend this hospital.
Beware of the billing department. I'm in the same boat as a previous reviewer. Had an emergency surgery last year and the billing process was (and still is) a nightmare. They told me it would all be... more submitted to my insurance and the bills would be sent to me once it had been processed through insurance. Standard process, except that I started receiving EOBs from my insurance company but still had no bills being sent for months. We followed up with phone numbers given to us on our insurance EOB and found that ALL of the bills had been sent to various collection agencies (multiple from different departments) that we had to chase down and pay. This process has taken hours on the phone months and months after the actual date of service. Even one year later, we tried getting a business loan and found a $91 charge pop up from a collection agency for a bill we never knew about that impacted our credit rating. After talking with all these collection companies, we found out that many had a wrong physical address (that is non-existent and they all said mail was returned to sender) and a few with my actual name wrong. You would think they would follow up with a patient if they didn't record the right address of the insurance card or state ID and received return to sender mail for their bills. But they'd rather just collect their money and send you off to collections apparently.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.4% (0.6% below the national rate)
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