I never write reviews, this is actually the first one but I strongly feel that other's should know what was experienced today. I am astonished at the lack of compassion and care my family member received... more today in the Emergency Room. They did not take her seriously, dismissed her symptoms completely and did not supply the relief and care she so desperately needed. She was still in need of assistance and crying in pain when she was discharged. They actually were going over the discharged papers and rushing her out the door while she was crying from the pain (no not an exaggeration). I was on the phone with her the entire time and heard the conversation, she's crying asking for help, and they just kept reading the papers - literally reading the papers without any acknowledgement. I can't believe what I heard over that phone. I called the nurses station immediately and they said she should come back. I asked why she was dismissed in the first place when she told them point blank she was still in need of obvious care. She does not want to return to the place that didn't help her in the first place and is still double over in crippling pain. I am writing the AMA, calling the hospital complaint hotline as well as my insurance company to let them know they would have been double charged by this recommendation due to the hospital's negligence. What I find most interesting is when we had health alliance insurance which is owned by the hospital, we received great care. When we changed insurance providers we received the worst care. Maybe a coincidence but interesting observation. I honestly think this place needs to be investigated. Something is not right. I have never seen this negligence in any medical practice until today. Please do not go to this hospital, you will not receive the help you need. Please go to a hospital that will care for you and address your immediate needs. That is why you are in the ER in the first place.
I'd like to think that when I read a review about a Hospital , the review is about the medical care one recieves, not the damn billing system! I'm sorry but I don't think it's fair giving the hospital... more one star for non medical reasons. For me, if my ass got better and I was treated properly by competent doctors and staff, I'm giving it four stars and I'll worry about the bill later.
I wish I could give negative stars. They double billed me over a month after I had a simple diagnostic test, claiming I had a surgery, and they lied to me when I left the doctor's office, claiming everything... more that was done was covered by my insurance and I didn't have to pay anything (a fact which I have confirmation of via my account details showing 0 balance a week after my appointment). I hate you unethical jerks. No other business gets away with treating people this way, and you shouldn't either.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.0% (equal to the the national rate)
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