Specifically relating to the ENT department. I found the staff were rude on the front desk, and extremely blunt in conversation. To have the doctor running 45 minutes behind is a joke, and even more of... more a joke not to be told about it. Toilets were awful, tissue paper strewn across the floor. If I was 45 minutes late to my appointment, I'd lose it. But here, seems to just be the normal. And to not receive an apology for the delay is diabolical. For those that have to take leave from work to attend such appointments, of which I am one, it's becomes a difficult task.
The most massively incompetent organisation I have ever dealt with : 6 weeks to tell me what medicine I had been prescribed by a consultant: eight weeks to try to get a copy of my bone scan and report:... more I was told it was illegal to release it!! The Trust is there to protect its many incompetent staff.