Year Established: 1904
Theda Clark Medical Center is a general medical and surgical hospital in Neenah, WI, with 147 beds. It is also accredited by the Commission on Accreditation of Rehabilitation facilities (CARF). Survey... more data for the latest year available shows that 24,130 patients visited the hospital's emergency room. The hospital had a total of 7,915 admissions. Its physicians performed 2,921 inpatient and 12,588 outpatient surgeries.
This is specifically about the ER care from 4am-6:30am on week days. I had a kidney stone passing through me, and the pain was so bad, my partner insisted I go in. The receptionist was wonderful, and she... more could see I was in pain. She made sure I got in immediately. It was all downhill from there.
The nurse was counting down the hours until her shift was done (out loud). Before the doctor would consider any kind of pain meds, I had to get a urine sample down at the other end of the hall. When I got back, the doc gave me an interim lecture about opioids, which I take for chronic conditions, but they clearly weren't working. After the lecture, we waited for lab results. It took a long time because the lab tech dropped my urine sample. Before I could get a cat scan, I had to have another urine sample. I was in so much pain, and was not allowed water (in case of surgery), but the nurse sent me trundling down the hall again. The urine sample was to test for a pregnancy that would have been a miracle for several reasons, but the test must be done (silly policy needs to stop).
After that, they whisked me down a cold corridor (no blanket for you) for a cat scan. I was lucky to ask for a basin as soon as we got to the room, because I threw up twice upon arrival. The techs were kind, and they gave me a blanket before sending me back for treatment.
The doctor saw a stone was lodged in my ureter (and there was a spot on my pancreas I need to get checked out), but still refused me any painkillers, which I didn't ask for but assumed he would probably offer. Ultimately, the puking, hydration iv, and anti-inflammatory injection helped. But I can't imagine the poor soul who gets sent home with some liver-destroying Tylenol as backup for when the stone actually passes. I have meds, but the policy is horrific for those with a "small" 3.5mm stone waiting to pass.
My doctor clearly has't had a kidney stone, as he thought that was going to be easy. Anyway, I heard my nurse say she was leaving in 9 minutes as I left the ER for the last visit I will ever make there. Emergency Care is not the time or place for a lecture. I have doctors who define my treatment plans. I was lucky to get some relief, but others may not. If you have severe pain, this ER may not be a good choice for you.
Had my child there the staff from women's care was fantastic so was the anesthesiologist. That being said the nurse I had for most of my stay was rushed and rude. If I called to use the bathroom she took... more a long time. also left me alone with baby out of reach after surgery. I reached out with a very long letter to their regional office and was never contacted. If I have more children I will drive past Theda to another hospital.
The Dr's here are really nice except for a few of course. They shouldn't have Dr's who aren't qualified to be handling baby's. Very rude by one Dr who did everything in her power to ruin my stay. I wouldn't... more recommend anyone chancing this horrible treatment by "supposed " professionals. I wish it was different because it was a one in a lifetime experience to be there.
Rate of readmission after discharge from hospital (hospital-wide)
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