Took my mother for a cataract surgery. Outsourced from the Hallamshire. I don't know if the staff are only friendly and respectful to paying customers or if it was a race issue but We have never encountered... more such vileness from healthcare professionals. The surgery was delayed for 5 hours, not even water was provided for my coughing 72 year old mother. Pre assessment said they'd provide an interpreter, not only was this nurse adamant they don't provide interpreters she also refused to let me in to interpret! This was pre surgery. The surgical team were good. Post surgery one of the surgical team told mum to rest on the bed. Cue nurse from before who came shouting saying we shouldn't be utilising the bed. YOURE TELLING A 72 YEAR OLD WOMAN WHO'S BEEN WAITING FOR OVER 5 HOURS FOR SURGERY OFF FOR RESTING ON A BED FOR 10 MINUTES? I'm beyond appalled. Never again. A formal complaint will be submitted.