Worst hospital experience ever! The wait time was outrageous and the doctors weren't very professional in a sense that after the hours of waiting for my diagnosis (8hrs), no one exactly explained what... more I had nor what my limitations were. I had to have a follow up appointment at an urgent care near my house when I nearly killed myself doing something my illness didn't allow, but that I wasn't made aware of. However, despite this, the billing department was kind enough to take my insurance payment in full... or so the lady on the phone said. A few months later though and here I am getting calls from debt collection agencies. I've tried calling the hospital over 15 times now, have left voicemail and have even written a letter addressed to their billing department, but no one ever calls back. I finally got through to them and got told there were no notes written even saying they had talked to me once and that they wouldn't be taking my insurance payment in full. They were then supposed to email me a new invoice- which they didn't. I then had to call multiple times again and eventually got through to their primary care facility to relayed the message to the hospital. I finally got an emailed invoice, but it didn't have any information as to what i was exactly paying for, just a total. I asked for a complete breakdown and no one has gotten back to me. Incredibly disappointed... This has honestly just been a nightmare.
This review is for the billing department. Neither Tri-City nor their subcontracted physicians' billing services submit bills with the correct modifier code to the insurance companies. Bills constantly... more get sent to collection or bounce back to me, and then I have to make calls to my insurance, to Tri-City, to doctors, to billing departments, for YEARS before a bill is resolved. It becomes a nightmare, over and over again. I am not sure what is quite so difficult about medical coding or putting the correct modifier on the code to make sure that the claim is not always rejected by my insurance, but I do not work in the medical field, and can you tell by this post that I know way too much about this for a total outsider?
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7% (0.3% below the national rate)
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