My mother was just released from the hospital with a diagnosis of Stage 3 lung cancer. Tri-City Home Health came by the room twice and made an appointment to come by the house the day after she was released.... more They gave us an appointment time of one hour (11-12). I called the day before the appointment, never received a call back from the nurse. The appointment came and went with no call/no show. I waited an hour and a half AFTER the window to call to complain. I was told the nurse had a flat tire......I guess that her phone must have run out of battery life as well since she didn't have the courtesy to call or reschedule, nor did the home office which knew of the "flat tire". In this day and age when health care is supposed to be concerned with patient satisfaction I must say this was a horrible FAIL. I completely understand running late, and I can appreciate a physician or nurse or any support staff taking extra time to make sure the patient and care givers understand what is happening. However, I would love to know what would happen if as a patient I was 1.5hours late with no call????? Would I still be seen? I would bet not. Tri City Home Health you only get once chance to make a first impression, and you blew it.
My experience at tri-city hospital was very poor. I took in my 7 month baby into the emergency room because he had a fever and he had a temperature of 103 and I still didn't get seen people that where... more after me I saw got seen before my child I waited 5 hours in the waiting emergency room!!! however the doctor and staff were really friendly and helpful! This hospital needs a major upgrade and needs to keep the bathrooms alot more cleaner! Other then that I am thankful they took care of my son.
I had my hip replaced at tricity a couple of weeks ago. My doctor and the majority of the staff were amazing. The reason for the 2 stars is because I only had 2 nurses out of 6 that were compassionate... more and truly concerned with my comfort and well being. The other 4 nurses should be arrested and jailed for their lack of concern healing. They were so rude and down right mean! I was supposed to be in the hospital for 3 or 4 days but left on the 2nd day because I couldn't take the abuse anymore. As soon as I left the hospital my pain and anxiety level were cut in half. There are so many more details about my horrible experience. Please do your research when choosing your hospital! There is a very valid reason for the 2 stars rating. Beware!!!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7% (0.3% below the national rate)
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