My sister Vickie was admitted to the hospital and we knew this was the end of her journey.
Every single person that we dealt with for the 10 days that she was there, treated us with love and respect.... more They were so very patient, kind and friendly.
We were kept well-informed and felt the quality of care was at the highest level possible.
I can never thank your staff enough for all they did for my sister and my family. It truly made a huge difference during such a terrible time.
Thank you, Thank you, Thank you!
Imagine going for help when you think you are having a stroke or heart failure. Well you get to wait for care 10 hours minimum. Really?? This facility needs to shut down. They have zero quality care... more to offer patients. Unless they are illegal and ready to deliver a baby. Put everyone else to the back of the list.
My mother was just released from the hospital with a diagnosis of Stage 3 lung cancer. Tri-City Home Health came by the room twice and made an appointment to come by the house the day after she was released.... more They gave us an appointment time of one hour (11-12). I called the day before the appointment, never received a call back from the nurse. The appointment came and went with no call/no show. I waited an hour and a half AFTER the window to call to complain. I was told the nurse had a flat tire......I guess that her phone must have run out of battery life as well since she didn't have the courtesy to call or reschedule, nor did the home office which knew of the "flat tire". In this day and age when health care is supposed to be concerned with patient satisfaction I must say this was a horrible FAIL. I completely understand running late, and I can appreciate a physician or nurse or any support staff taking extra time to make sure the patient and care givers understand what is happening. However, I would love to know what would happen if as a patient I was 1.5hours late with no call????? Would I still be seen? I would bet not. Tri City Home Health you only get once chance to make a first impression, and you blew it.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7% (0.3% below the national rate)
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