This hospital has the worst and most unorganized group of employees you could imagine in the finance and administrative departments. Just try to get someone to call you that has the knowledge, ability,... more and authority to straighten out an overcharge to your credit card. I was told it would take 3 to 5 business days to issue a $1,100+ credit back to my card for a procedure that was not performed. It has now been 5 1/2 weeks and the credit has not been issued. It does not matter who, when, or how many times I call to speak with a person, all I ever get is the run around and transferred from one person's voicemail to another. My attempt to straighten out the matter by going to the hospital and speaking with the CFO, who I was told was in a meeting, was pointless as well. During the visit, I expressed my concern to the administrative assistant of human resources and provided my contact information. It is now 5:28 pm and no return call has been received, nor can anyone be reached by phone as the offices are now closed.
The entire staff of the rehab facility is AMAZING! They are all friendly and helpful. Sandra is an exceptional therapist. My daughter has come so far in a relatively short amount of time and I really contribute... more it to the excellent care she has received here.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.6% (1.4% below the national rate)
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