University Health System

4502 Medical Drive, San Antonio, TX, United States   |   2103584000   |  
This facility has been reviewed 30 times
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About
Staff & Capacity
47%
(30 reviews)
United States: Ranked #9085
Ranking generated by Best Hospital Advisor

"Dr. Shaw-Mason was great,..."

Reviewed 4 weeks ago
Lydia Delgado

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Excellent
8
Good
0
Average
0
Poor
8
Terrible
14
Average:
(reviews: 30)
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Lydia Delgado

"Dr. Shaw-Mason was great,..."

Reviewed 4 weeks ago

Dr. Shaw-Mason was great, but waited almost 3 hours here. Arrived at 9:45 for my 10:15 appointment. Didn't get called back till a little after noon. Left at 1:45pm. If you are coming here be prepared... more

Review details
0  
Lydia Delgado

"Dr. Shaw-Mason was great,..."

Reviewed 4 weeks ago

Dr. Shaw-Mason was great, but waited almost 3 hours here. Arrived at 9:45 for my 10:15 appointment. Didn't get called back till a little after noon. Left at 1:45pm. If you are coming here be prepared... more

Review details
0  
Lydia Delgado

"Dr. Shaw-Mason was great,..."

Reviewed 4 weeks ago

Dr. Shaw-Mason was great, but waited almost 3 hours here. Arrived at 9:45 for my 10:15 appointment. Didn't get called back till a little after noon. Left at 1:45pm. If you are coming here be prepared... more

Review details
0  

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 97%
(1% below the national rate)
Aspirin prescribed at discharge
Rate - 98%
(1% below the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 90%
(6% below the national rate)

Preventive Care

Immunization for pneumonia
Rate - 79%
(13% below the national rate)
Immunization for influenza
Rate - 80%
(10% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 96%
(2% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 3%
(3% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 15.8%
(0.6% above the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 11.4%
(0.5% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.0%
(1.3% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 24.8%
(1.8% above the national rate)
Rate of readmission after hip/knee surgery
Not Available
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2%
(0.8% below the national rate)
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