Year Established: 1204
University Hospital Zurich is one of the largest and most important teaching hospitals in Europe. With its 40 divisions and institutes, the hospital is renowned for its achievements in health care, research... more and teaching, as well as for compassionate care. It offers state-of-the-art treatment for a broad range of illnesses, provided by a dedicated team of leading consultants of the highest international standing.
In addition, the hospital’s technological and laboratory infrastructure represents the most advanced level of sophistication and is supported by a dedicated and knowledgeable staff. Many of today’s most progressive diagnostic and therapeutic techniques being used worldwide have been developed at University Hospital Zurich. The development of such techniques has helped build the hospital’s reputation for excellence as a research institution.
Around Easter I got two bumps on my neck, so I decided to take a look on the reviews to know in what I would get into.
I must admit that I got very disapointed with the reviews... more they were really bad.
My reality is different. After a lot of blood exams, two biopses, 1 contrast exame I was dignosed with Hodgkins Lymphoma.
On 03/05 I had a surgery to remove one of the nodules.
All, (and I really mean all the staff) profissional that I found on on department for ear/ troath and nose were amazing.
Not only amazing professionals but also caring, they were there for me and they went beyond expectations.
After the surgery I was followed by Hematology and once again I can only tell you that I found good people and good professionals.
I am on my 3rd chemeo (missing one) and they are helping me to go trough it.
I have an “Angel” that does all my chemeo treatments and I still remember the first day, her first words were “I am here for you”.
I am sharing my experience because sometimes going to hospital is scary.
I hope you find good professionals as I did.
The only reason I am giving this hospital a one star is because I must, to do this review. We had a very dear friend that was admitted to your hospital, to the oncology department for chemo treatment... more about three weeks ago. Our family and friends in Switzerland have known Mr Lukas Gasser for 30 years. He had left his car at my sister’s house telling her he would be back after his treatment. After a few weeks we did not hear from Lukas, so friends started calling the hospital. We were transferred to the Oncology department and informed that they couldn’t give out any information “Of this patient and to contact the family”. Since he came from a large family and was one of the youngest being 70 years of age, we didn’t know who to contact which made things difficult. When my sister arrived in Switzerland from Australia she wanted to visit Lukas, so she also rang the hospital and was met with the same response. Friends started calling the hospital becoming very concerned. At one stage were told not to call back and contact the family. I understand they cannot give out any personal details about the persons illness and that’s not what we were asking, we wanted to know if he was ok. It wasn’t until my brother in-law called the hospital to inform that he had Lukas’s car. They took my brother in-law’s number and he was called by a gentleman who informed that Lukas had passed away some weeks earlier. Obviously the next of kin were informed and could have contacted us if our number had been passed on at time with the funeral details, and we could have attended. Instead an executor contacted us regarding his car. I feel this was poorly handled. Obviously, the staff should be more compassionate considering the job they have chosen. I also know nursing is a hard job and are dealing with different issues. At the end of the day we loved Lukas and we had been ringing the hospital and he had already died and they knew this. The staff need to be spoken to and maybe re-trained in dealing with these issues.
Rate of readmission after discharge from hospital (hospital-wide)
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