Service was ok, but when it comes to financial assistance. WORST hospital to go too. They offer assistance only for people with absolutely NO insurance.
So, my insurance pays only 80%, the rest... more is my responsibility. I got 2 separate bills one over $900 and a second over $200.
I have to pay it, because I had insurance and that covered the rest of it.
I work part time making only around $700/month( 17hour/week).
They don't care.
My husband was diagnosed with cancer in May, we got a lot of bills from Illinois Masonic Hospital and was able to apply for financial aid and quality and got a little portion to pay only.
Definitely won't ever go into this hospital, ever again. NEVER.
The UI Health System is an absolute joke. Was referred to a doctor and was told I had to schedule an appointment 3 months out. A week before my appointment I got a call at 8am saying that the doctor had... more to cancel and it would be another 3 MONTHS before I could get an appointment. Beyond that, I have been told on 2 occasions that I would get a reminder of my appointment and never did. When I called to speak to a supervisor about the issues I was having, they said they would look into it and get back to me. I never got a call back and when I called to follow up there were no notes on my account. Bottom line: they don't care about their patients and I'm going back to Northwestern. The convenience of the location for me is far outweighed by the inconvenience of their system and their terrible service.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.7% (2.7% above the national rate)
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