The trauma center in the ER did really well addressing emergent needs but the sense of urgency ended there.
9th floor is short staffed and tend to have a low tolerance for people who have mental... more health issues or high needs. More training and support is needed in that area. Avoiding difficult situations is not the answer!
Signs everywhere say "ask me about your care" but many of the staff don't want to be bothered. Even some doctors I encountered seemed put out to be asked to explain or clarify recommendations.
There are no signs or literature giving info about who to contact if you're dissatisfied or need to resolve an issue. Only displays on how to nominate someone who goes the extra mile!
Staff openly complain about being overwhelmed with number of patients to care for.
Take care of your staff U of L, so they will take care of their consumers!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.7% (1.7% above the national rate)
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