I came to the ER last June 2016. I was in the ER dept. for about 12 hours before I was stable enough to be admitted. So I saw a lot, experienced a lot of staff interaction for two shifts. I was quite... more critical, I couldn’t stand without passing out. My BP was 50/40. I was meet by a young man who was very kind and efficient. Once I was wheel chaired to the room a man with grey pony tail asked me to
get into the stretcher. I started crying, I knew I’d pass out again, I told him I could not honor his request, I was afraid of failing and hurting myself. The second I finish, in less than a blink of an eye, this male nurse grabbed my pants at the belt line with both his hands, and safely got me into the stretcher. I’m a tall #220 guy. I literally felt my legs fly off the floor when this strong compassionate nurse lifted me and transferred me to the stretcher. I was so relieved that he was able to help me I began to cry for happiness. I knew it was serious when eight people were in my ER room and two nurses at each arm placing IVs in my arms. In spite of all the heroics involved, I kept repeating the same questions. A tall very patient female nurse with beautiful red hair, continuously for over an hour patiently answered and reassured me as if each time my question was the first. It was very chaotic, I was so very blessed by this Angle giving me peace of mind. The evening shift I had a young brunette male nurse, again a kind compassionate human being. Constantly he was giving me updates on what was going on, what the Dr. was waiting for, etc. Never was I kept in the dark. I was finally allowed to eat, and he gave me an ample supply of food and drink. I hadn’t eaten or drank fluids for two day. I was quite famished once I was stabilized. Later still in ER in the later evening I was greeted by a female Admitting DR, who was ethnic and had a wrap around her head. I dreaded our conversation, in fear of cultural differences. She totally blew my stereotype out of the water. I wanted her to adopt me as her son. She was so very kind, easy to talk to and just a downright compassionate DR. The minute she sat down close to my stretcher and began asking me questions I knew I was being well taken cared of. She was the true epitome of what patients expect and need from their Drs. I can’t say enough good things about this ER. While waiting for my admit bed, I poked my head out several times out of my room, every time I was greeted back with several staff smiling back at me. Everyone is smiling. Every staff member is happy to be working here and being of service to others. This hospital is a god send. If you don’t believe me, try going to the overcrowded hospitals in the Seattle. I truly felt I was given the best 5 ⭐️ treatment in customer service. I felt that I was at the Hilton with impeccable service from staff. To all those nurses involved in my care, may God bless each and every one of you. I have a medical background, I know when things are not done correctly. All of you deserve an A+ for helping me during such a life threatening illness. Thank you all so very much. Management should be proud of their staff, it only reflects how well management takes care of their staff. From the bottom of my heart ❤️ Thank You” each and every one of you.
We had to rush to the ER, apparently my fiancé had an infection from his recent surgery. They did a horrible job at communicating and keeping his pain under control. He didn't get medication until after... more the pain reached a 10 and then it takes a bit for it to calm down. I did not feel that they cared as much as St. Francis' nurses did, rather they cared about their personal lives and favorite tv shows. Thank god he is being transferred back to there.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.6% (0.4% below the national rate)
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