Unreal after going to the er explaining to the Dr I just underwent chemo and also have liedens factor five(a blood disorder) and unable to walk for days due to leg cramps turning into charley horses and... more thinking I may have blood clots. Er Dr seemed as if i was there to waste his time or just for drugs very rude. So after laying there for 3 hours my sister went out and asked how much longer? His response was "there's others before her" after almost 4 hours I walked out. The dr and a nurse sitting at the desk never said a word! Waiting till the next morning went to the er in zion(ctca) and sure enough had blood clots in both legs. Very disappointed in the way I was treated and the service...thought they were there to help it's the er?????
My husband has been in the hospital twice and received awesome care from both the doctor and the staff. Nurses are outstanding! But the reason for the 3 stars is my husband had a relapse and started... more to run a high fever. Dr wanted a urine sample sent to the lab for testing. Well, it’s Sunday and the lab is closed. Really? Are people not supposed to get sick on Sunday? Dr had to get someone from the ER to perform the testing and it took hrs. Ridiculous that the only hospital in the area has a lab shut down on weekends.
I have been to Valley West for two procedure now and cannot say enough about how WELL I WAS CARED FOR! Quiet & peaceful CLEAN enviornment. From nursing to anesthesiologist to gastroinerologist PROFESSIONAL,... more CARING ...I HAD STELLAR EXPERIENCES.Clearly Explained everything that was happening.Took thorough history.I felt safe& well cared for before,and aftercare. I Highly recommend Northwestern VALLEY WEST HOSPITAL.I have a service dog& they were accommodating to my special need as well. (Sent me home with chicken soup.How sweet is that) Person who drove and waited for me is retired fireman/paramedic...HE was very impressed with care and professionalism ...
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3% (0.7% below the national rate)
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