This is one of the worst hospitals anywhere in Europe and I am including Eastern Europe. That should say it all!
This place gets 1 star, because I wouldn't be able to post otherwise. They... more would have to try really hard to improve in order to actually be deserving of it.
I went to this hospital about 4 times and each time it was a bloody nightmare. The waiting times are beyond absurd. When I went to their surgery department, I had to wait for about 4 hours until I was let in only to talk to this imbecile of a doctor for 5 minutes who told me that I just had to go home and get some rest. On another occasion, a friend had to bring me in to the emergency room, because I suffered from constant dizziness and spontaneous fainting. Keep in mind that I was in no condition to even talk, so he did all the talking for me, because he knew my situation. The doctor rudely asked him to keep his mouth shut, because I am a "big boy" and should be able to speak for myself. I tried and did indeed finally manage to explain what was happening, although it should have been obvious to anyone daring to call himself a doctor. He chuckled and said something like "see? you just have to want to, then you can do it. You can speak for yourself". He then had a nurse place an IV (to this day I don't know what the hell for) and when it was all done (I wasn't feeling any better) I was sent home and told to get some rest. Another time, also at the ER, I actually fainted with a number of doctors and nurses around. Other patients had to pick me up and put me in a chair, because those cretin employees would not move a muscle. Another time, at the reception, my girlfriend asked the woman there how we could get to some department or other (I think it was the first visit there) and she just lashed out at my girlfriend for having asked her in English and said that she wouldn't tell her anything unless she asks in German. I could have asked her in German, if, again, I was in any condition to interact with people. I collapsed again, at the reception, and, again, no hospital employee did anything to help me.
I think that the longest I had to wait to see a doctor was something over 6 hours at this place. Mad, just mad!
The only person working there who was indeed friendly was a visiting resident doctor, through some exchange program I assume, from some other country. Otherwise, you could very well die in front of the doctors and they would just call up your relatives to complain, if that.
I suggest you avoid this place at any cost. If you can afford it, get yourself a private insurance and skip any medical institution that has any connection with the state, because you're just going to prolong your misery.
Waiting there for so many hours, I can confirm what other reviewers are saying. Pretty much everyone is treated like garbage. The staff couldn't care less, if you paid them to not give a f***.
The place should either be shut down on privatized, really.
Better stay away, if possible!
Die Unfreundlichkeit der Mitarbeiter ist symptomatisch und zieht sich wie ein roter Faden durch das Maps feedback.
Liest das vom AKH Management... more niemand?
Hier meine Erfahrungen:
Mein Versuch nach einer Terminvergabe in der Augenabteilung endete heute den 28. Juli 2017 in einem stundenlangen Telefonat.
Erst wurde ich rüde abgewiesen. Trotz Vorhandenseins einer Überweisung durch einen Augenarzt.
Ich fragte nach dem Namen der Mitarbeiterin.
Daraufhin wurde ich auf immerwährende Musik gestellt.
Beim Beschwerdemanagement wurde mir bedeutet, dass man nichts machen könne, da man ja den Namen der besagten Mitarbeiterin nicht kenne...
Letztlich stellte mich die Zentrale zum Leitmanagement durch und die waren fair, sorgten für einen Rückruf der Terminvergabe und letztlich zu einem Termin (in 4 Monaten).
So lerne ich daraus, dass die Damen der Terminvergabe der Augenabteilung gerne anonym bleiben und sich so verhalten, wie es sich eigentlich im Umgang mit Patienten nicht gehört.
Ein Patientenanliegen ist doch keine Party, wo man, pardon frau, "die Sau rauslassen kann".
Mir soll das Maps feedback genügen.
Bin enttäuscht, wie leichtfertig AKH Mitarbeiter den guten Ruf dieses International geachteten Institutes aufs Spiel setzen.
Rate of readmission after discharge from hospital (hospital-wide)
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