Year Established: 1994
West Houston Medical Center is a general medical and surgical hospital in Houston, TX. Survey data for the latest year available shows that 54,950 patients visited the hospital's emergency room. The hospital... more had a total of 11,601 admissions. Its physicians performed 4,197 inpatient and 3,102 outpatient surgeries.
Dr. Bailey was the best doctor I could ask for she was so amazing and delivered my baby with no problems it was such a smooth experience. Dr.Maloof who did my epidural was also amazing and she did my epidural... more without me evening feeling it. If you are trying to find the best doctors I recommend these two. They are above awesome.
This is the worst hospital! My elderly aunt had surgery at this hospital. I must say the surgeon and ICU staff were excellent but the 5th floor nursing staff was horrible! They essentially didn't give... more my aunt the medical attention she needed which led her to end up in ICU and passing away. They did not know how to draw blood and I watched her in pain as they tried over and over again. My aunts arms were full of bruises. They literally forced medicine down her throat causing her to gag because they were rushing. They mixed up orders for a blood transfusion We waited 6 hours instead of 1 hour as told. They did not supervise my aunt even after her oxygen level was so low that she needed oxygen and a breathing treatment. We were later told she should have been taken to ICU at that very moment but instead she was left in her room and found gasping for air again. She was rushed to ICU and passed away. Her last days in this earth were dreadful due to West Houston Hospital. I am writing this as I hope no one ever has to experience what my aunt went through.
There was this nurse (for newborns,choose not to share her name but only the experience)who was extremely rude and made my experience there very unpleasant. Okay I believe one of the wrist bands or foot... more bands that was supposed to be on my baby's wrist or foot was gone. That little band contains information about the baby(so that they'll know whose baby it is), it slipped off very easily and happened with my baby twice. One time after this nurse took my baby back from cleaning/examining , first thing she told me was my baby's wrist/foot band was gone,she was not friendly at all when saying this, she was saying it as if she was holding someone for accountability. She then progressed to say ( in a very upset and impatient way and sounded like she was scolding her student ), she said "I looked for it in the baby's cart, in the boxes, in between the bottles… It wasn't here…It wasn't there…Where is it?" I said I don't know (which I honestly didn't ) and she was staring at me and continued to stare at me for like a minute while I was looking for that little band in the bed sheet, in the trash can, everywhere I can. THE WHOLE TIME SHE WAS JUST STARING AT ME which made me feel really affensed and uncomfortable.Finally she just went ahead and get my baby another one.
I was very angry but did not break out (I don't plus I'm limited in English proficiency when expressing it orally). When she returned with another band she tried to continue to educate me(in a disrespectful way)about the importance of the band. I was feeling like hey NO ONE EVER TOLD ME how important it was to keep this little band in place at all times, if I were told, I would have paid extra attention to this little thing that slips off so easily. If it were so important why didn't anyone took the time of just a few seconds to warn me of this in the first place? Lactation nurse, baby nurses, my husband, people came in and out and had contact with my baby, anyone, anything could make that little loose band come off , let alone I was just done giving birth to my baby, my husband was not helping and was just sleeping and snoring all night I'm the one who woke up to feed and change for baby, barely even rested, and she thinks I should be scolded by her like her student for this little loose band that I wasn't even warned of? This is ridiculous, the way she acted was very rude.
And because I responded back I said anyone could have caused this why was she aiming at me? ( In fact I was just not happy with her attitude I don't mind if she just points out what I did wrong in a polite way).She got upset and kept on saying things in a unfriendly way and even hit the curtain (making a sound)by the door when she left. Seriously?
That night I was up again and was changing diapers for my baby in a dark room and I found that little band gone again! I was too sleepy (after feeding a baby every 2 hours in some consecutive days and nights) and decided to look for it the next morning. Because I was pretty sure for that period of time it must have been just in the room,not going anywhere. However, for some reason my baby was taken out again that night, and of course, the nurse found that band was again … gone. This time she went in with her chief nurse and of course, I was "educated". But not a surprised they found the band on the floor just a second later. She went near my bed and ask me with a high-pitched and feigned voice,"Ms…When was the last time you fed your baby you are supposed to write it down on this sheet but you didn't ". Hilarious I fed my baby every two hours and the each time was just specified on the white board in front of me. Plus I didn't even know such a sheet exist cause none of the nurses ever mentioned it. She just did that to make me look like a very ignorant and irresponsible mother. What an unpleasant experience with this infant nurse.
But otherwise this labor and delivery department was really nice, including the food and beverage department that makes really nice calls and meals.The lady of the cleaning department was very nice and warm.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2% (0.8% below the national rate)
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