When we visited for emergency service a female doctor was behaved rude, disrespectful, angry and doesn't listened patient who almost lost ability to read the books or read smart phone screen. If this hospital... more are part of NHS you need immediately radical change, including to be sacked a rude young female doctor (sadly I can't name a female doctor name, but if NHS authorities would contact me I would help them to find who was that doctor. For future patients I advising to avoid one female doctor. We wouldn't go back to this hospital for fear to get 'treatment' of this mad doctor.). Big, big, big shame!
In Western Eye Hospital this situation can't continue and need positive changes! Remember, we live in XXI century!
So I had travelled a hour into London to visit the western eye hospital as instructed my doctor , I had been poked in the eye excessively by accident, my eye... more had been injured which caused it to be overly swollen, very red and painful. I had spoken to my local doctor and he had told me visit this hospital , upon arrival I was approached by a nurse who had asked me what the problem was, as I started to explain he did not let me finish what I was saying and he had told me it is a 3-4 hour wait, you will be seen last. I was explaining why I had visited as he asked me why I was there, he kept saying to me 'it's a 3-4 hour wait , just to let you know , u might want to come back tomorrow morning instead or another day because they were busy. I was in a lot of pain and he could see how bad my eye was, he did not care whatsoever what I was saying and was adamant that I would basically leave and come back tomorrow indirectly that's what he was saying. I was NOT welcomed nor was I listened to, it seemed like because I was not In such a EMERGENCY state they didn't really want to see me . He said up to you if you want to stay but you will be seen last, instead of saying there is a wait just to let you know, he kept mentioning how long the wait was, I was standing by the door and felt like I should just leave . I did not leave and decided to stay because I was in alot of pain. Once I had filled out the form I went back to reception and gave it back the woman who was there said what happened, when did it happened and how, some again without explaining anything she said I don't understand why your doctor sent you here and started to laugh. She did not think it was serious nor that I was in pain, she kept saying are u happy to wait , I thought to myself that is was rude.
I had left after a hour of waiting as everyone in the waiting area (the other patients) had been complaint they been waiting over 4hours .
It was RUDE and DISRESPECTFUL that the staff at this eye clinic are not helpful and made me feel not welcomed.
WORST NHS hospital, this hospital needs to be shut down