Westlake Community Hospital

1225 West Lake Street, Melrose Park, IL, United States   |   7089384000   |  
This facility has been reviewed 34 times
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Staff & Capacity
62%
(34 reviews)

"No a good customer..."

Reviewed 4 months ago
Alexandra Campuzano

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Excellent
15
Good
3
Average
1
Poor
0
Terrible
15

This facility has been reviewed 34 times
62%
(34 reviews)
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(reviews: 34)
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Alexandra Campuzano

"No a good customer..."

Reviewed 4 months ago

No a good customer service experience at the ER registration desk. Very unprofecional individuals that they have working there.

Review details
0  
Miguel Collazo

"Did an X-Ray for..."

Reviewed 5 months ago

Did an X-Ray for my back and the guy that took care of me, Frank, was freaking awesome!!! He was really professional and fast. He is a social person and makes sure that everything goes well. I swear if... more

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0  
adisney gonzalez

"Tuve una cirugía y..."

Reviewed 6 months ago

Tuve una cirugía y la verdad me trataron súper bien sobre todo las enfermeras ...

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 98%
(equal to the the national rate)
Aspirin prescribed at discharge
Rate - 96%
(3% below the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Not Available

Preventive Care

Immunization for pneumonia
Rate - 92%
(equal to the the national rate)
Immunization for influenza
Rate - 85%
(5% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 94%
(4% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 5%
(1% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.5%
(0.7% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.2%
(1.7% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 19.4%
(1.1% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 25.7%
(2.7% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.3%
(0.1% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.1%
(1.1% above the national rate)
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