William Harvey Hospital (Ashford)

Willesborough Kennington Road, Ashford, United Kingdom   |   01233 633331   |   Website   |  
This facility has been reviewed 74 times
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About
Staff & Capacity
69%
(74 reviews)
United Kingdom: Ranked #4171
Europe: Ranked #4171
Ranking generated by Best Hospital Advisor

"Absolutely ridiculous, a 90..."

Reviewed 4 weeks ago
Cheryl Biggs

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Excellent
43
Good
2
Average
1
Poor
0
Terrible
28
Average:
(reviews: 74)
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Cheryl Biggs

"Absolutely ridiculous, a 90..."

Reviewed 4 weeks ago

Absolutely ridiculous, a 90 minute developed into a 7 hour wait, staff just walking around with paperwork, no nursing going on and only 1 doctor on shift. No wonder the NHS is failing, they couldn't organise... more

Review details
0  
lou-lou j

"Absolutely disgusted was brought..."

Reviewed 2 months ago

Absolutely disgusted was brought in by ambulance as my 5 year old had split his eye open! (Bumped heads with another child) waited to be seen for 30 mins, once seen by triage nurse was advised if a 4 hour... more

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0  
Jacqui McCabe

"Visit to A&E yesterday,..."

Reviewed 2 months ago

Visit to A&E yesterday, excellent service, staff were kind, efficient and I really can't fault the excellent care we received.

Review details
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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care: Coming soon!

Heart Attack & Chest Pain

Statin at Discharge
N/A
Aspirin prescribed at discharge
N/A
Primary PCI Received Within 90 Minutes of Hospital Arrival
N/A

Preventive Care

Immunization for pneumonia
N/A
Immunization for influenza
N/A

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
N/A

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
N/A
Readmissions Complications & Death: Coming soon!
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
N/A
Pneumonia (PN) 30-Day Mortality Rate
N/A
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
N/A
Heart failure (HF) 30-Day Readmission Rate
N/A
Rate of readmission after hip/knee surgery
N/A
Rate of readmission after discharge from hospital (hospital-wide)
N/A
Average score:

Q: How satisfied are you with the cleanliness of the area you were treated in?
(Number of ratings: 372)
Q: How satisfied are you that the hospital staff worked well together?
(Number of ratings: 365)
Q: How satisfied are you that you were treated with dignity and respect by the staff?
(Number of ratings: 375)
Q: How satisfied are you that you were involved in decisions about your care?
(Number of ratings: 358)
Q: How satisfied are you that the hospital provides same-sex accommodation?
(Number of ratings: 210)