Multiple times my family has gone to this place and had a bad experience. It seems as though the staff at this hospital wants to dismiss any information you think may be helpful, and misdiagnose people... more to get them out of their hair. Check-in nurse said my daughter didn't feel warm as if she didn't believe my wife, and her temperature was 103.8. The doctor only checks her heart and says she's fine take Motrin and go home, the pediatrician the next day discovers my daughter has an ear infection from a cold which is giving her her fever. Backus has not failed at disappointing me. Would rather wait out a fatal wound than wait threw hours to be told what you think is wrong and to go home
Last month I went in for an endoscopy. Had to go 4 hours without anything to drink. No water. Then came time to find a vein for the IV. Not fun. Took them 3 times to get the job done. Doctor who did... more the procedure never came over to talk to me or explain what she was going to do. Got into the procedure room, staff got me ready. While waiting for doctor to come in, a surgical nurse took out her cell phone and started showing pictures of her grandchildren to other staff members. Very unprofessional. But not unusual for Backus Hospital. I've never had a good experience at Backus on any of my visits in last 10 years. Don't bother writing a "sorry you have had a bad experience" blah, blah, blah. It doesn't mean a thing. Nothing ever changes at Backus Hospital except the costs for the service. It goes up!
The nurses and staff were very understanding and treat you like family. Although the wait time was extremely long . I arrived at around 9am and was not discharged until about 5pm. It was a long day but... more they found my problem. Dr. Siegel did a great job. I appreciated his time. He even called my regular doctor and made an appointment for me. They really need about 5 more of him to speed things up.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.3% (0.3% above the national rate)
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