So had to go to the ER with my daughter very early this morning (1:30 am), it is now 6:45 and still here with no sign of getting out any time soon. This is the 5th or 6th time we have been here in the... more last year unfortunately due to a number of issues she has had. Out of all of those visits maybe only one came even close to being acceptable as far as the way we were treated by the staff. The absolute lack of common courtesy, consideration, and professionalism by people who are members of the health care industry and whose job it is to ensure the care of their patients we have encountered here not once but multiple times, has astounded me! On these such occasions I have sat for long hours in the very late night hours through to the early morning in the extremely uncomfortable furnishings provided to the support person/persons of the ill or injured, which consists of only a few hard and very uncomfortable wooden chairs, trying to stay awake while waiting the extended periods of time it takes to get anything accomplished here. Not once has one of the staff- nurses, cnas, doctors, etc- bothered to offer me anything to make my stay a little more comfortable/endurable such as a pillow or blanket for example, even after witnessing me attempting to get some sleep on those hard wooden chairs, and God forbid we ask for it for my daughter, the patient, without the accompanying attitude of inconvenience. In the past the nurses have consistently ignored both my daughters protests of complications she was experiencing brushing her off like she was over exaggerating only to have her proven right later! Tonight she was first denied then only provided with a few saltine crackers when she asked for food after being here for 5 hours and is 33 weeks pregnant! Mind you we are not very vocal individuals normally and are very mild natured yet when she rang the nurses bell for only the 2nd time to ask for some blankets as the room was freezing we clearly heard the nurse say right outside her door "it's been a real f*%#ing night!" In a nasty manner right before coming in to answer her bell. When is that kind of language ever acceptable in a place of work?! Let alone in a place where there is a certain level of professionalism expected?! Needless to say her accompanying bedside manner also wasn't very nice following this statement. I found this behavior very disturbing as we had asked very little of anyone during our stay here and aside from that isn't this what they are payed to do anyways? In addition to all of this, everytime we have been in here the staff in the ER which is located directly outside the patients rooms are extremely loud and rude!! Talking, laughing, joking, etc so noisily one would think they were at a party rather than a hospital emergency room where sick and injured people are trying to get what little rest they can! Not only is this behavior very rude and inconsiderate of the patients but highly unprofessional and aggravating! We even turned on the music on the tv trying to drown them out to no avail! And worst of all there are really no other options in casper- we've tried going to the other ER only to run into questions as to why we went there instead and exclamations of how they don't handle these sorts of things there?! Very frustrated mother in casper wy!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.1% (0.9% below the national rate)
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